Pounds to Pocket issues

[Maverick Man]

Hello

 

I have four more installments left on my Pounds to Pocket loan and my financial circumstances have changed.

 

I have had to get a more expensive ticket to travel to work thus taking a chunk of out of my income meaning I have less coming in.

 

I spoke to someone last month and managed to get a payment holiday meaning instead of my loan ending on the 15/12/2014 it now ends on 15/01/2015. This was via the live chat and the "compromise" that we got to after half an hour trying to arrange a payment plan.

 

I want to pay what is owed but need more time. I have other debts that I need to deal with and I have to say that while others have been helpful- Pounds to Pocket have been a pain in the backside.

 

Any advice on how to deal with them?

[renegadeimp]

Block the method you are paying them. And write to them. Dont use live chat. You tell them what you are paying and send a budget summary to back it up. Dont be forced into what they decide.

[Maverick Man]

Thanks for your reply renegadeimp. I like your cut of the jib!

 

I'm not feeling forced and I'm definitely not scared of them.

 

I take it a budget summary is a I&E form but not quite as in depth. I've cobbled something together which has my outgoings and how much I have left at the end of the month and an amount I'm able to pay back. Would this be sufficient?

 

I don't mind dealing with it via Email if that's possible. I travel for work a lot and hardly home to see their postal correspondence.

 

Much obliged

[Maverick Man]

Sorry to add to this, anyone got an email address I can deal with that doesn't involve Live Chat? They are blinking useless so any one in particular I can email and get something sorted.

[citizenB]

I have private messaged a link that contains email addresses and telephone numbers for them.. We really don't want to be advertising for them, so please don put the link in your thread.

[Maverick Man]

Thanks for sending me that. I have emailed them and recieved a reply. They are asking me to complete a hardship form which details quite intrusively what my incoming and outgoings are. Is it wise to fill this out?

[renegadeimp]

Nope. They are only entitled to a very simple budget summary. Nothing more.

[Conniff]

Only the simplest of details are required, if any. If you can only afford a couple of pounds per month, tell them and start making those payments now. Tell them it will increase as your circumstances improve, but please do it in writing even if you don't get to see the reply. Send it by recorded delivery and then you will know they received it.

[Maverick Man]

I didn't see this before I emailed them back a very basic income sheet detailing and an offer of payment.

 

They sent me a reply within a few hours via email with a payment plan and their banking details. I will set up a standing order and keep very close watch.

 

I did however receive another email with the subject of "Notice of Acceleration: Your Entire Loan Balance is Now Due" - i can only assume this is because of the payment plan.

 

I am thinking it is automated as I have already got a confirmation of the payment plan. I will be writing them a letter asking for confirmation of the payment plan before the first payment is due.

 

Thanks