Carphone Warehouse/o2 - issue with iphone deal

[UK26]

Carphone Warehouse -

 

on 12th September myself and my Partner pre-ordered the Iphone 6+ 64GB from CPW on the O2 Network.

both orders was for the 64GB on 4G Tariff with 20GB Data

 

Issues

1. Due to a system error at CPW, they placed the order with O2 but with only 5GB of Data and this effected a large amount of customers.

 

We both received a text message saying they are aware of the error and are working with O2 to resolve this and would be resolved on Monday 22ed September.

 

however this has not been resolved,

near imposable to get hold of any one at CPW

and when you do the phone goes dead mid call

or they keep transferring you form person to person

with no one aware of the issue.

 

Contact O2 of which refused to deal with the issue as they are not point of sale.

 

2. my partners phone never turned up and not even an email or update.

Contacted CPW of which keep passing us around again and said it would now be 13th October

before the phone would arrive of which we then told them to cancel this order

and went into store this sunday to order directly in store and walked out with a phone.

 

3. my brother placed an upgrade over the phone via CPW

- however they made a mistake and instead of doing an upgrade

they did the order as a new phone contract and O2 are now refusing to transfer the existing number over.

the existing number is out of contract. again O2 Referred them to CPW as they are point of sale.

 

Am i going mad here, O2 are the service provider and doing the billing and therefore are jointly responsible for dealing with issues?

 

O2 said we can cancel under the cooling off period and then do a new contract. are they serious?

if that was the case, i would not go back to CPW or O2 as both have let us down.

[dx100uk]

cant see how this effects hundreds of customers..........

 

 

thread title and post amended

 

 

dx