pre-ticked box for online applications

[jay2014]

Hi

 

Wondering can you claim back cash advance fees from Cap1

 

i'll tell you what i found on my bills lots of little £3 cash advance fees for gala coral

 

i went through a stage when i was playing a lot of online bingo using my cap1 card

 

not knowing that i would be charged for every single time i made a deposit

 

before gala were took over by coral payments on my cap1 card shown up as aquapay and there was no fee

 

at the time coral took over i had a bit of a bingo bug and well cap1 must be thinking happy days

 

because they made about £400 in cash advance fees from me

 

just wondered if anyone knew if i could try to claim them back, surely cap1 should have told me about the charges

 

anyway i honestly thought i was buying online tickets, not going to the cash point

 

any help would be great help Jay

[dx100uk]

no sadly you cannot.

 

 

its in the T&C's that taking cash out costs you.

[jay2014]

Hi

 

does anyone have any information about cap1 use of pre-ticked boxes for ppi for online applications back in 2001

 

the reason i ask is cause my partner noticed ppi on her bill back in 2011

 

we then rang up cap1 and stopped it then, never noticed in all the years before

 

so we decided to make a ppi claim not so long ago

 

and as you guess they come up with the norm you choose the ppi box on your online application back in 2001

 

but to our surprise they said they don't have to prove that to us

 

so we seem to have got stung by the clever cap1 gits like many other people

 

so is there anyway to get around this problem, ten years of ppi that we didnt want, or know about

 

Jay

[dx100uk]

make them prove it.

 

 

did you sar them.

 

 

dx

[jay2014]

Hi

 

Yes we did sar them and are waiting for that back

 

we asked them to prove it, they said they do not need to prove it ??

 

that's why we did the sar but to be honest i dont see how the sar can help prove it

 

Jay

[dx100uk]

the sar must contain the proof they are relying on. dx

[jay2014]

Thanks dx

 

we shall await the SAR

 

had my own SAR back from cap1 the other day, and they don't seem to like giving up all the info

i didn't need all my info, but just to get on their nerves i called them up and are making them send me everything, my monthly bills, letters and phone calls

 

Jay