PPI Accepted but husband deceased. No will. No estate.

[Eliwallach]

My Mother had completed a ppi claim and stated that my Father had passed away.

 

 

She received a letter shortly afterwards confirming the application was successful

and she would receive a cheque in the post which she did.

 

 

Unfortunately it was made out in both my Mothers and Fathers name.

When she called the bank she was asked to send my Fathers death certificate as proof which she did

she received a letter back saying they had received it and she would hear from the bank within 28 days.

 

 

The 28 days had come and gone

she phoned only to be told they wouldn't be sending a cheque

as needed more evidence such as a will or a letter of authority (??).

My mother is nearly 70 and this has stressed her out a bit as it is quite a substantial claim.

 

 

Can anyone give me some advice on how best to pursue this?

My Mother has felt like givin up as she doesn't know what to do

which is probably exactly what the bank wants.

[citizenB]

I will try and find someone who can help.. It might not be this evening.. but certainly someone will look in over the next couple of days.

[caro]

What is the ppi for? You might need to go through probate despite there being no will which might confirm your mothers entitlement up the money. http://www.hmrc.gov.uk/inheritancetax/intro/probate-process.htm

[dx100uk]

name the bank please and the type of credit

 

 

dx