Collections email addresses

[debtriddenfreak]

Does anyone have email addresses for the following companies and an idea of an email I can send to say I wont be paying tomorrow and to offer a reduced payment? Or would it be better to phone them?

 

Cash converters loans

Lending Stream

Clear Account

 

Thanks

[debtriddenfreak]

Or should i just wait until they contact me?

[citizenB]

Do htey have a "contact us" button on their websites ?

 

I personally wouldnt advise you to telephone them, but you do need to let them know that you are unable to make the payment and attempt to enter a repayment plan.

 

Have you advised your bank that they must not allow these companies to remove funds from your account?

 

How had you made arrangements to pay.. if by Continuous Payment Authority, then you need to sort out the removal of permission with your bank BEFORE contacting them, otherwise they will simply try and obtain the funds early.

[debtriddenfreak]

I have made arrangements for my salary to go into another account and I have cancelled all the DD's on the account that the repayments were due to come from. Can I cancel CPA's by going into the bank or does it have to be by letter?

 

What happens if I dont phone the PDLs and send them a letter instead, would that be best? I am worried they are going to phone me at work tomorrow.

[renegadeimp]

You can cancel by going in to your bank, but take a letter with you, speak to a manager not a desk rep, and get them to copy the letter, sign, stamp and date them. You keep the copy, they keep the original.

[debtriddenfreak]

I have phoned my bank and he was reluctant to put in 'cancel CPA' requests as he said all the companies need to do is to apply for the money under a different name and it will work. However he has done it for me so hopefully I shouldnt get any bank charges. Wages should be going into my other account and i have emailed the PDLs but none have replied I guess they are hoping to get their money tomorrow

[renegadeimp]

No it wont. They can only apply for money based on the initial transaction ID and the merchant name. Those are the two main things that tie to the account to enable the CPA to be active. If they try and use another name and ID after the CPA is cancelled, then it would be fraud/theft.

 

That person you spoke to at the bank needs retraining. You also need confirmation of the cancellation in writing.

[citizenB]

I have phoned my bank and he was reluctant to put in 'cancel CPA' requests as he said all the companies need to do is to apply for the money under a different name and it will work. However he has done it for me so hopefully I shouldnt get any bank charges. Wages should be going into my other account and i have emailed the PDLs but none have replied I guess they are hoping to get their money tomorrow

 

They shouldnt be allowed to request monies under another name - only the name on the CPA should be able to request it.

 

If you have any problems, then you need to make a complaint to the FOS

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?399260-Feel-that-you-ve-been-treated-unfairly-by-your-Payday-loan-lender-COMPLAIN-TO-THE-FOS!!(1-Viewing)-nbsp

 

If your bank is complicit in allowing funds to be taken by "another" company, you should first of all make a formal complaint to their Head office and then escalate to teh FOS if they dont resolve the problem swiftly.

 

I can well see why the banks and PDLs love CPA - if htis were a Direct Debit, they you would be able to call on the DD guarantee.

[debtriddenfreak]

Well there is no money in the account and it has no overdraft so hopefully it should be ok but I think I am going to phone them and try to close the account