Carcraft Drive Happy

[Mick1968]

Hi

 

We have a problem with Carcraft and their Drive Happy warranty.

 

We bought a vehicle from Carcraft at Trafford around 18 months go.

 

We were sold a 5 year Drive Happy warranty, partly because we were told we could take the car to Trafford if there were any problems.

 

We had the 6 month service and were told they did not accept cars for servicing at Trafford and we would have to go to either Liverpool or Rochdale.

 

In this event Carcraft allowed us to take the car to Trafford and they took it to the service centre,

however we were told this was to be a one off and in future we would have to take the vehicle to the service centre ourselves.

 

Late last year we took the car to the Rochdale centre with a problem with the central locking.

In short some of the doors were not responding and could only be unlocked from the inside.

Carcraft told us there were no apparent reasons and that was that.

 

Today my other half took the car again to Rochdale for servicing and MOT.

 

The MOT was carried out and she was told the car had failed due to the issue with the central locking.

We have been told this is not covered by the Drive Happy warranty as we should have had the car serviced about 3 weeks ago.

 

Having read the T&C of the Drive Happy agreement it states your local franchise dealer will advise when your service is due..

At the time of signing the agreement we were not advised of this.

 

It may be that we are at fault for not servicing the vehicle 3 weeks ago,

however we had highlighted the problem with Carcraft at least 6 months ago

and they refused to accept there was any problem with the doors, despite them not opening or locking except from inside the car.

 

Any advice please, except don't buy from Carcraft, we have worked that one out for ourselves.

 

Thanks

[ims21]

Two threads merged and tidied.

 

The guys will be along to help as soon as they are available.

[Mick1968]

Thanks

[dx100uk]

I have alerted the carcraft rep

 

dx