is it 6 calendar months or 183 days for faulty goods return

[Bloke199]

Hi all,

 

Just a quick query really, I bought an Asus Memo Pad on 17/12/2013 at 14.13. Last night at about 10PM, it stopped working, I am unable to do anything with it, it doesn't respond to any touch commands at all, and as the store closed at 9PM, I couldn't take it back.

 

I've just taken a trip to PC Ripoff to get a replacement, but as I was 10 hours over the 6 months, they can only send it off to Asus to be repaired. I can do that myself, and it would probably be quicker

 

I tried to argue about the Consumer Act 2008, 6 months rights, blah blah blah, but they wouldn't have it, as it is past the 6 months.

 

Is there anywhere in the Consumer Act that states it is exactly 6 calendar months or 183 days ?? If so, can someone point me in the right direction.

 

Cheers muchly,

 

Sacha

[renegadeimp]

SOGA. Repair, replace, refund after 6 months. At the discretion of the retailer. Although i would issue a complaint as its only 10 hours over the 6 months. That to me sounds like someone being really anal about it.

[Bloke199]

SOGA. Repair, replace, refund after 6 months. At the discretion of the retailer. Although i would issue a complaint as its only 10 hours over the 6 months. That to me sounds like someone being really anal about it.

 

Hi Renegadeimp,

 

Thanks for the reply, I was hoping it would be the 183 days, as that gives me until the store closes today to get it replaced.

 

It was both the store manager and customer services on the phone who were being anal, I did state that the store wasn't open last night so I could get it back before midnight, but all that was quoted back to me was a repair by Asus was all they could do.

 

I do buy a regular amount of equipment from DSG to do with laptops, PC's and printers, but after this morning, I shall not be doing that again.

 

Thanks for help so far.

 

Cheers,

 

Sacha

[dx100uk]

soga is your friend here

 

not sure about the other stuff that has mentioned here

 

outside of 6mts

its for you to get a report done

detailing the fault

and concluding it is a manu fault.

 

nothing to do with the manu at all

its for the retailer to sort out

and decide the best option

 

repair, replace , refund.

 

dx

[BankFodder]

I'm not aware of any SOGA rules which lays down 6 months - or any other period for returns or for the expected lifetime of goods. Or any other legislation.

 

The SOGA rule contained in s.14 is that goods must be of satisfactory quality and must remain so for a reasonable time.

 

The contractual rule is that if the above rule is breached in that there is a defect which deprives you of the entire benefit of the contract, then you may insist on a replacement or a refund. If it is not such a fundamental defect then you have to accept damages.

 

I would say that a computer which fails after 6 months has given you some service and so you would probably have to settle for a repair or for the value of the computer less 6 months off its expected life - say, 4 or 5 yrs.

[rebel11]

Hi Bloke199

 

How did you pay for it?

[Deadyankee]

There is nothing that says under 6 months a retailer has to replace. If it was two months old, you would still get a repair.

[Bloke199]

Hi everyone,

 

Thanks for all your replies, I seriously thought that if an item was under 6 months when it went faulty, you could get an automatic replacement with the retailer, but obviously not so it seems !!!! You learn something new everyday !!!

 

I've got in contact with Asus, I've received an RMA number, just waiting to hear from the courier who will pick it up.

 

Thanks bankfodder for that information, when you read on other consumer sites, they seem to imply that six months is an instant refund or replacement, no questions asked !!!!

 

 

Rebel11, I paid £120 cash for the Asus Memopad, and up until last night, have had no problems with it whatsoever

 

Deadyankee, I realise now that there isn't any legislation about time limits on either refunds, replacements or repairs apart from the 6 months onus of proof of fault.

 

Thanks again everyone for the insight on consumer protection against faulty goods !!!

 

Sacha

[dx100uk]

are asus repairing for free then?

 

dx

[BankFodder]

when you read on other consumer sites, they seem to imply that six months is an instant refund or replacement, no questions asked !!!!

 

Yes. It's very sad.

[rebel11]

Hi Bloke199

 

You should have paid with a Credit Card, that gives you all sorts of protection, i.e. Section 75 over £100.

[Bloke199]

Hi dx,

 

I'm assuming so,

 

I did a couple of tests that the advisor asked me to do over the phone who stated that it appears faulty,

I was then sent an email with a website link to fill in a RMA, and

 

in the T&C's (yes I did read them !!!!), it states that all returned items are tested, and if faulty,

either a repair or replacement will be made, along with return postage.

 

If the fault is found to be done by me, or through general wear and tear, then a charge of £35 is made for the inspection,

with additional charges for parts and labour if repairs are to be made at my request, plus return postage.

 

I have taken photos of my Memopad in it's current condition,

it looks almost brand new as it's been in a protective leather case since I got it,

just in case there's a rogue repair worker !!!!

 

Hi Rebel11, I got into a bit of financial trouble in the past with credit cards, that are now all sorted, so I am doing my best to keep away from them, even with the protection they offer under section 75.

 

Cheers,

 

Sacha

[dx100uk]

looking good then

 

dx

[rebel11]

Can't blame you for keeping away from Credit Cards.