Tax credits overpayment

[steveball1966]

My daughter who is 21 has received a letter from the HMRC about an £4K tax credit overpayment Threatening her with bailiffs and a distraint order she is on benefits and cannot afford to pay this amount back .We have phoned the number on the letter and they have said that because she is on benefits that they will properly put this on hold until her circumstances change but need to do an income and expenditure form which she would be happy to do but the problem is they have said they will only do one on the phone and not in writing surly this cannot beright when I asked the person on the phone she was adamant that nothing wouldbe accepted in writing and it had to be done on the phone due to the office being paperless. Any advice would be great.

 

Thanks in advance

 

Steveball1966

[blondebubbles]

I can't find anything either way which states if it should be phone or writing. Is there a reason why she can't do it over the phone?

 

Has she established the reason for the overpayment and does she agree with the reason?