Hello I received my tax credit 22/23 final award today and we owe just over £5000, I phone to ask if we can pay it back monthly via direct debit, but when I phoned they asked for a reference number that is on the letter but I haven’t got it, it’s only an award letter and not a notice to pay… I was told i need to wait until we receive the letter with the reference number before they can set up a payment plan.. is this right? Do we have to wait for another letter stating the amount owed , I wanted it set up as soon as possible Thank you

Hi I definitely will have my phone on loud as I don’t want them to think I’m not bothering. I’m very nervous but would not ignore any correspondence from them. thank you

Hi yes I’m reading the other threads, all seem to be phone call interviews, the text says “ if you cannot attend” that is what make me think it’s in person, maybe that is how they word a telephone interview text if you need to rearrange. Thank you

Thank you. Im reading other posts of interviews, has anyone on here had an interview in person, I’ve read only telephone interviews which is making me panic if I do have to attend. I’m in a right mess.

Hi I receive tax credits, have done for years, I live with my partner and our 2 kids, only one of my children are on the award as the other is 21, the one that is on the award, is 19 and in further education, I did our renewal last month, and today I’ve just had a text from HMRC saying they have sent me a letter saying about a interview and if I can’t attend to call the number to rearrange, I’ve not received the letter but I’m a mess, can someone please tell me what will be happen at the interview? thank you

I have received a text from HMRC saying they have sent me a letter about an interview, I’m in a mess, will it be under caution ? Where do I go for it? I’m in a state