claiming back bank charges from HSBC

[natrey]

Hi there

 

I am new to this,

 

I have written to the bank asking for a statement of charges on all accounts in my name,

 

I also provided all addresses that I had been at.

 

HSBC wrote back saying they would provide this information for free and I received this pretty quickly.

 

Upon receipt, I realised I had been charged £2,200 in fees and wrote to claim these back,

 

I explained that I am currently in a debt management plan (with HSBC being one of the creditors, and their collections agency, Metropolitan)

and that I recently lost my job,

 

I am in a much lower paid job and am struggling to pay everything,

 

I explained this in my letter, along with the fact that I thought that some of their charges amounting to £150 a time, being unreasonable.

 

They replied to me today to say that they do not think I have a case,

they regret my financial hardship but I have no open accounts with them and they think the amount was reasonable.

 

They have sent me details about the ombudsman and I was going to write to them and send all the information I have received..

 

however, I have looked online and see that making an application to the Court is probably the best route

 

- can someone please advise and let me know...

 

also has anyone had experience taking the banks to court

 

and how I make a claim and what letters I need to write and if there are any templates.

 

Many thanks

[dx100uk]

if these PENALTY charges are post nov 2009 try BCOBS

[cookie1976]

Hello ive just starded - trying to claim from hsbc over 3500 bank charges. so keep on posting how it goes and i will do so as well meaby we can help each other . regards m8 wish u luck

 

Link to thread...

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?451038-Hardship-hsbc-huge-charges-bill

Edited August 25, 2015 by Andyorch
Added posters thread link