Wonga refused payment

[pthornton]

Hi, i may be in the wrong not sure, i made a payment agreement with wonga last month to pay my outstanding balance in installments spread over 3 months, i was 5 days late today by the time i called them, they had added a fine and interest from the last agreement, so from £550 it has gone upto £711, i refused to pay £711 and asked them to reverse it back to £550 and carry on with the original payment agreement of the 3 equally spread payments, which they refused... i have had to ask a friend to lend me the money to pay the (£550) 3 payments and he refuses to give me anymore, which i cant blame him.... i am currently on jobs seekers and live on £56 a week and wouldn't even be able to give them a token payment of £1 a month....what can i do????

 

Thank you for reading & any advice given.

[renegadeimp]

What fine and interest? They are not allowed by law to refuse payment towards a debt.

[pthornton]

ok so i got a loan out in january to pay at the end of the month...couldnt pay it then due to loss of job and made an payment agreement to pay 3 payments and for interest to stop..1st payment was due on the 28th febuary which i failed to make and called today to make the payment and they had added a £30 late payment fee plus interest

[renegadeimp]

Those charges are penalty fees and are unenforceable. Therefore they can be reclaimed.

[pthornton]

so what steps shall i take to resolving the issue?

[pthornton]

this is an email i have sent to them and as many wonga employees emails i could find on the internet, dunno if it any good?

 

To whom it may concern,

 

last month i set up an agreement of payment with a customer service Representative, i was 5 days late on the payment,so the agreement was cancelled and a large amount of interest and fines was placed on to the money owed.

 

i can only pay what the agreement was, so i called customer service (name) and asked them to reverse it back to the agreement we had planned, as i can not make the payment myself as i am currently seeking work, a friend had agreed to make the 3 off payments for me, Wonga.com customer service manager (name) refused to allow it to be reversed, so there for my friend can not make the 3 off payments, therefore all i can manage to pay is a token payment of £1 a month until i have a job unless you could take it into consideration and reverse it for me.

 

i also will be seeking advice from OFT,

 

i look forward to hearing from you,

 

Regards,

 

name

Edited March 5, 2014 by pthornton

[renegadeimp]

Please edit all names from your post. Its for your safety.

[pthornton]

is there anything u could suggest on me doing?

[renegadeimp]

I would get a full and formal complaint in and send it by recorded delivery. Wonga used to be one of the decent PDL's, however, since they had their licence restricted and a lot of negative press, plus they didnt get the credit licence they wanted to become a bank, it looks like theyve joined the ranks of the bottom dwellers.

[pthornton]

thanks very much for your advice, well appreciated

[biggeorge]

I certainly would not be borrowing more from a friend to pay these people.

 

Write a complaint about the issue on the charges and explain that your now unemployed and can only offer

a token payment of £1 until your back in employment, their loss for been so greedy with interest and charges.

 

Ask for bank details and setup a standing order for the £1.

 

Once your back in work you can contact them to arrange a higher repayment to clear the balance owing.

 

P.S

 

If they send you an income and expenditure form you don't have to fill it out at all, only a court can make

you fill one out, If they don't accept your token payment offer then that's their fault and will be their loss.

 

Ensure you send the letter via recorded delivery so you have a receipt of delivery.

 

George

[pthornton]

thanks for the advice, well appreciated.