Advice please...Debt Management - DPA Breach

[benjwg1]

Hi,

 

Really concerned.

 

I wont say who I have the DMP with but they are one of the most popular and talked about DMP's that carry a small charge.

 

Anyway.

 

Some stupid advisor or whoever was on their email system, decided to send a group email.

 

the DMP sent the group email saying thank you for being customers etc etc. the stupid thing is, they copied in the entire contact list.

 

So the DMP, sent an email to all their customers but did not blind copy, they have openly shared all of our email addresses with one another.

 

I have since received emails from countless people on DMP's with this same company, from their personal email address as they have seen my email address from the DMP company.

 

They all now know I am on a debt management plan, we normally all use first and last names on emails so it says my full name, address and states that I am on a DMP.

 

What can be done here? what should be done here?

 

This is obviously a breach of the data protection act but who is to blame? who should people complain to?

 

Thanks.

[silverfox1961]

Hi

A dual complaint should be made here. One to the DMP company and one to the Information Commissioner.

This could be classed as a serious breach and as such the ICO would probably act on it

[benjwg1]

I have already made the complaint to my DMP.

 

depending on their response / resolution I think will determine if i contact the ICO / DP Commissioner.

 

Do let me know if you think I should send the other even if I have not received a response from the DMP.

 

I will also be posting on their review page, what has happened.

 

Thanks.

[silverfox1961]

If you don't contact the ICO, the dmp company may not take your complaint seriously as they will think they got away with it. Your choice of course.

The ICO won't name you if that is what you are worried about (but make sure that you remain anonymous)

[benjwg1]

10 emails from my DMP's clients and counting.

[silverfox1961]

10 emails from my DMP's clients and counting.

 

these also need forwarding to the ICO

[benjwg1]

If you don't contact the ICO, the dmp company may not take your complaint seriously as they will think they got away with it. Your choice of course.

The ICO won't name you if that is what you are worried about (but make sure that you remain anonymous)

 

Thank you for the help

[Annie71]

You say that you are getting emails from other clients. In what context ?

[silverfox1961]

You say that you are getting emails from other clients. In what context ?

 

These are probably replies to the dmp company but as the original email came with cc contacts, any reply will go to all those named on the original email

[Annie71]

I thought that only happened with reply all. In any event speculation is premature