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Heres a copy of an email I have just sent to ASDA

 

"Firstly I know as a CEO of a large company you cannot micro-manage everything

that happens. But I am sure you would be interested in a dreadful piece of

customer service provided by your company.

I am a single dad and have been using your home delivery service for almost

a year now. I must admit there were dreadful problems with the first couple

of deliveries but they were handled well. As I believe your products are

generally superior and better value we stuck with you and things settled down.

Until today. We had a delivery Order number: xxxxxxxxxx on Saturday which

initially came to £79.70. This was taken out of my account today which should have

left me with about £70 (I get paid Thursday).

After work I had to pop into Sainsburys (its closer to home) and spend £5.51.To

my horror it was declined. After a couple of phone calls to my Bank xxxxxxxxx and your

customer service team it turned you had a further "pending" charge of £76.20

which meant I had no money. I was told by your service team it was a mistake

on your part but I had to deal with it ! Thankfully xxxxxxxxx were superb and sorted

the money very quickly. Apparently they dealt with it so quickly because they are

often faced with this problem with Asda. I would welcome your comments."

 

Anyone else had similar problems ?

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