Me too, cash4phones problem

[Gripper73]

Hello,

Cash4phones are trying to rip me off over my perfect condition samsung galaxy s 2 I sent them back in early september.

 

I had the usual email stating it failed their inspection and they had revised their offer down from £107 to £38.19 due to excessive scratching on screen,

it had a screen protector on all its life and was bubble wrapped massively before sending.

 

Naturally I logged on to their site and rejected the offer,

paid the £8 something to return the phone.

This was on 16th september.

 

On the 20th september I recieved a call from one of them offering me £87 plus the return fee back,

I accepted this and got an email stating it had been transferred to my bank account and i may have to wait upto 10 working days for it to show.

I have never seen this money.

 

I have spoke to them twice on the phone since,

and had a promise it would be with me no later than 1st november,

since then I sent them a letter explaining I havent received my money and if they didnt pay Im going to pursue legal action.

 

that was a week ago now, still no money,

 

 

i now have to start a claim,

 

 

is there anything I should specifically do?

 

 

Ive been reading the threads here and following the links to see what others have done, I hope I get it right!

 

 

I cannot stand that this company has taken my phone and money,

and they are still doing it to everybody it seems, how can this be allowed!

Regards

[silverfox1961]

Hi and welcome to CAG.

 

I suggest you write to them giving them one chance only to remit the funds. If they do not do so then the next step is to take them to court.

[Gripper73]

Thanks, I wrote to them last week, sent it by recorded delivery, still no money, just filled out a claim on MCOL

[Gripper73]

I sent a letter a week ago by recorded delivery,

it has been ignored,

 

 

yesterday I started a claim against them,

 

 

I suggest you do too,

the links are all here in various threads,

check the thread about small claims in the FAQ subforum here

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?92-FAQs

 

everything you need is in there.

 

You are going to have to do this to see your money,