Baxi Solo Boiler leaking again at less than 3 years old

[Blondmusic]

My boyfriend had a new Baxi Solo System Boiler (not a combi boiler) fitted in 2011 at a cost of £1500.

He kept his existing hot water tank and radiators as they always worked fine.

 

Within a year the boiler started leaking water

 

boyfriend called the engineer out who installed it and

he told us to call Baxi out.

 

We called them and the Heat Exchanger was replaced under warranty.

 

At the time I questioned the Baxi engineer who told me that they only cover parts and labour for the first year

then you have to take out their extended warranty.

 

Now I don't personally believe in Extended warranty as I think it is a con especially

when a boiler should last many years without needing anything more than a regular service.

 

Now the boiler has started leaking again which has made boyfriend quite annoyed.

I don't see why he should have to pay out to have the boiler fixed every couple of years

or pay for an extended warranty when the boiler is clearly not fit for purpose.

 

Anyone have any suggestions?

[letsmakeamark]

wHERE IS THE EXTENDED WARRANTY ?

[Blondmusic]

Offered by the manufacturer

[labrat]

must be baxis at issue then

 

weve had leaks, and countless errors on it

 

its been repaired at least once a year (ours is a combi 40 he)

it was a new pcb last year

 

now this year its just died completely (no lights or anything) called plumber whos coming monday he thinks its the pcb again, looking under the boiler theres some green leakage signs which tally with the fact it goes "low pressure" at least once every 2/3 months

[Blondmusic]

Yes thats my thought too. Just wondering where we stand as it does not seem the boiler is fit for purpose.

[letsmakeamark]

You could dry the pcb out and try it again.

[dx100uk]

who did your BUy the boiler from

 

they are responsible under SOGA.

 

dx

[Blondmusic]

We paid a local company to supply and fit the boiler.

[dx100uk]

if you paid them for the boiler then under soga its THEIR problem.

 

dx

[Blondmusic]

Thanks for that DX. Will get onto it asap

[slick132]

Hi BM,

 

If the installer isn't willing to sort this without charging (which is a distinct possibility) speak to Baxi and complain that repeated boiler failure is not what you expect from a boiler less than 3 years old.

 

They may be willing to repair as a gesture of goodwill if you keep calm and focused, as opposed to ranting and shouting.

 

Also, I believe Baxi may not be one of the most reliable boilers so you could perhaps consider the extended warranty OR a British Gas maintenance contract OR a similar product offered by a local company. They may offer a plan that repairs all boiler faults (maybe not heat exchanger) including parts and labour for a fixed monthly fee.

 

I'm no fan of extended warranties or of maintenance contracts but at least, if you do this, you know you'll be covered in the event of future failures.

 

[slick132]

You may also find the addition of a magnetic cleaning unit such as Magnaclean (others are available) helps catch and hold sludge and ferrous debris that can cause problems with boilers and their sensors.

 

[wobbly]

You may also think about having corrosion inhibitor put into the C/H water.But even saying that a heat exchanger leaking after such a small time is obviously a manufactoring defect.