@vodafoneuk Network not fir for purpose (Vodaphone)

[John333]

I have a vodaphone contract and I'm finding that its not fit for purpose. The signal is know to be bad in my area, plus its very bad in many other areas I travel to.

 

I cannot trust that this phone will work. I've had many calls with vodaphone to establish if its a setting or the sim card etc, none of these solution have worked.

 

At what point (if any) can a contract be considered null and void due to network problems?

 

Thanks

[John333]

ANyone able to point me in the direction of a good thread on this topic?

[snowdragon]

there is a Vodaphone rep on here called Lee, he should be able to help you

[John333]

How do I contact him?

[Lee Vodafone Company Rep]

Hi John333,

 

Thanks for making me aware of this.

 

Although I can see that some checks have been done previously I would initially recommend following the steps in our troubleshooting guide here.

 

If you'd like to discuss things further could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To make sure it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[John333]

Reply sent

[porkyp1g]

Sure signal is your friend, if you been with them long enough they will send you one free of charge if you ask nicely.

[Lee Vodafone Company Rep]

Reply sent

 

Hi John333,

 

Thanks for coming back to me.

 

Having checked our emails I've been unable to locate yours.

 

Could you let me know your email reference number from our automated reply and I'll take another look?

 

Sure signal is your friend, if you been with them long enough they will send you one free of charge if you ask nicely.

 

For clarification, our policy is not to supply Sure Signals on a free of charge basis.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[John333]

Hi Porky I'm really not bothered about the signal in the house, its more when I'm out and about

[porkyp1g]

Really? I didn't need to beg, just told them the problem and was offered a sure signal straight away with no suggestion of paying for it.

[John333]

Can I just reply here?

 

1: Switched off etc, done. No good.

2: The issue happens in lot of places the phone can never be trusted to be working.

3: The Sim has already been replaced and it acts the same

4: Coverage at home is bad on the chart. But I more need the phone when Im out anyway.

5: Postcode checked didn't return any results.

6:

 

a: Can be many miles before coverage works.

b: SG17 5RS

4: No

5: 3G

6: No Service, or dead webpages

7: Many months of problems

8: No time of day issues noted.

[porkyp1g]

Where do you live? The outerhebredes..

 

My signal is only bad in certain places, but it is mostly 3g out and about and I even get a good signal in remote places, such as Newbridge in Cornwall

[Lee Vodafone Company Rep]

Hi John333,

 

Ideally, it's preferable for you to post this information on your eForum to enable our Network Specialists to investigate things further.

 

However, I'll ask them to check the post code you've posted and get back to you.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[John333]

The postcode isn't the issue really the phone doesn't work when out of the house either.

 

For example yesterday she had phone signal but when trying to connect to the internet it said 'No Network'.

[Lee Vodafone Company Rep]

Hi John333,

 

Having checked the site serving SG17 5RS I can confirm that we couldn't see any faults.

 

To enable us to look into things further could you email us with your details via the Contact us form I linked you to on 20 September? To make sure it reaches me could you also quote the code WRT135 - CAG Forum in the subject line?

 

Thanks,

 

Lee

 

Web Relations

 

Vodafone UK

[John333]

I have tried the sim in another phone and it is clear that the Network is terrible. What are my rights on ending the contract before the contract runs out?

[Lee Vodafone Company Rep]

Hi John333,

 

So we can investigate this further could you email me as previously requested?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[John333]

There clearly is no solution other than to use another network. What are my rights on ending the contract?

[Lee Vodafone Company Rep]

Hi John333,

 

Without further investigation I'm afraid we're unable establish why you're having difficulties with the network.

 

In regard to cancelling early, you'd be required to pay the line rental charges covering the remaining part of your minimum commitment less VAT and a further 2% discount.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[John333]

http://www.theguardian.com/business/2013/nov/07/vodafone-fails-minimum-3g-mobile-internet-coverage

 

I ended my Vodafone contract about a month ago because of coverage and since then its emerged that Vodafone have not complied with their legal obligation on 3G coverage.

 

I now have a bill for more than £200, plus all of the wasted time I spend trying to get a phone working, when all along it was bad coverage. Further, the article states that coverage actually got worse when 4g was rolled out.

 

If Vodafone had complied with their legal obligation it would more than like be the case that I would no have had to end my contract, as I live and travel in very populated areas, just outside London.

 

With this in mind how does this ruling effect my refusal to pay the contract termination fee?

 

Thanks