carphone warehouse refusal to deal with fault

[mummy38]

I bought an Xperia u on payg last may. All my apps disappeared of my phone last night. I went to CPW today and she refused to deal with query or offer any assistance as I did not have their insurance.

 

There was also a young girl there who had a phone with a battery not working about 5 weeks old she was refused help.

 

I quoted sale of goods act she walked away went out the back of the shop and refused to speak with either of us.

 

I rang a lovely lady at Sony today who talked me through fixing it

 

Is this Normal for CPW? Are mobiles covered by the sale of goods act

[Bombaymix]

Did you buy it in May 2013 or May 2012. If the latter. Then it wouldn't be covered by manufacturers warrantee.

[mummy38]

I only bought it in may 13

[locutus]

Did you buy it in May 2013 or May 2012. If the latter. Then it wouldn't be covered by manufacturers warrantee.

 

Manufacturers warranty has nothing to do with anything... these are in addition to your statutory rights. The only thing this is good for is the need for reverse burden of proof after 6 months, you can commonly get a repair looked at within the 1st year, in any case your contract is 100% with the retailer and they are duty bound to give you your statutory rights.

 

In your place mummy38 I would email Mr Roger Taylor, the Deputy Chairman taylorr@cpwplc.com

[dx100uk]

def a soga claim.

 

dx

[MaxxPower]

If it's just the apps have disappeared have you checked that you haven't accidentally performed a reset on the phone?

It might also be worth doing the factory restore built into the phone (after you back up your contacts and any other data you want to keep of course) to see if that works. It may not necessarily be a hardware issue but just a software hiccup which can happen from time to time with phones, computers, etc.