Harrington Brooks - useless!! DMC

[Marsh212]

New to all this!

 

Had 7 months with HB - too many foolish payday loans out of control.

 

All great at first. Calls stopped almost straight away and pretty much all the letters did too.(great i thought)

 

Then recently I thought letters got busy and the odd call came, i ashumed this was normal but now and again it came to me that after a regular call once a month at first had stopped in the last 4/5 months and i only spoke to them when i called them to check everything was going well....

 

I paid £80 towards my debts.

 

Digging and requesting online log ins (many many times) i finally got my online portal working only to see a list of creditors and the information:

 

Quick payments sent Arpil £0 May £0 June £0 Etc etc you get the idea!!

 

I then wrote to HB requesting official paperwork with debt balances and payment history, The first one came ..... the second one came BUT only the payments id sent, not the ones they had made! - Because they maybe hadn't!

 

I then wrote and called HB saying i was let down and my Debt looks to have increased from £2100 to £4386 Because of intrest and unfrozen debts, which they had said they would deal with and i was leaving them and would never tell anyone a good word about them and soon they tried calling ALOT.

 

I ignored their calls untill finally answering to be told a supervisor was looking at my case and i asked why cant i have a letter with payments they had made.... no answer!

 

I said honour our agreement and atleast send me all your payments, creditor details etc...

 

Never heard a thing.

 

WORST EVER!

[citizenB]

You should send them a Subject Access Request - this is a request for ALL data they have in respect of your relationship with them. They have 40 calendar days to comply. It will cost you £10.00. There is a draft request in the CAG library, highlighted in green - top left of the screen.

[dx100uk]

how have you been paying them?

 

dx

[sequenci]

Hello there.

 

Harrington Brookes are a commercial DMC, as I'm sure you know. We've seen a fair number of queries in relation to them here on CAG. There are free alternatives in the DMP field - such as Stepchange and Payplan.

 

Can you tell me a little more about your circumstances. Are you working? Have you assets? I'm trying to ascertain if there could be an arrangement which is more useful than a DMP.

 

Best wishes,

 

Seq.