New to all this! Had 7 months with HB - too many foolish payday loans out of control. All great at first. Calls stopped almost straight away and pretty much all the letters did too.(great i thought) Then recently I thought letters got busy and the odd call came, i ashumed this was normal but now and again it came to me that after a regular call once a month at first had stopped in the last 4/5 months and i only spoke to them when i called them to check everything was going well.... I paid £80 towards my debts. Digging and requesting online log ins (many many times) i finally got my online portal working only to see a list of creditors and the information: Quick payments sent Arpil £0 May £0 June £0 Etc etc you get the idea!! I then wrote to HB requesting official paperwork with debt balances and payment history, The first one came ..... the second one came BUT only the payments id sent, not the ones they had made! - Because they maybe hadn't! I then wrote and called HB saying i was let down and my Debt looks to have increased from £2100 to £4386 Because of intrest and unfrozen debts, which they had said they would deal with and i was leaving them and would never tell anyone a good word about them and soon they tried calling ALOT. I ignored their calls untill finally answering to be told a supervisor was looking at my case and i asked why cant i have a letter with payments they had made.... no answer! I said honour our agreement and atleast send me all your payments, creditor details etc... Never heard a thing. WORST EVER!