kwik fit refusing a service they supply

[johnvarney]

I recently went to get a new tyre fitted at quick fit in penicuik, Edinburgh as i noticed i had a small bulge on the tyre that was on. They replaced the tyre and off i drove.

 

once i got back to my own area (Livingston) i spun out at a roundabout which resulted in me hitting a kerb, i wa sscared to move my car as i didnt know what damage had been caused so i contacted the police and they sent out a traffic car whom confirmed it would be ok for me to drive home. a few days later i noticed my steering didnt feel the same so i booked it into my local quick fit centre in livingston to have the alignment checked. They conformed my alignment was out a little and sorted it.

 

when i drove away i noticed it still didnt feel the same so i took it back, upon inspection the person the the livingston branch realised that the tyre that had been replaced by the penicuik branch was the WRONG size of tyre! i asked them if this could have caused me to spin out at the roundabout and they confrimed it could have as also did the police when i re-contacted them. so anyways they changed the tyre free of charge to a lower budget tyre as they didnt have the same tyre the other kwik fit changed it to (no price difference refunded) and done the allignment again which i had to pay for again!

 

iv hit a coupe of potholes since then and have took it back to have it realigned and again have paid for it, i realiased that under their guarantee they have a 30 day warranty which no one told me about and have made me pay every single time even when it has been within the 30 day period!

 

so with the car still not feeling right i took it to a whole new centre in edinburgh at the saughton branch who REFUSED to do my allignment altogether! not because they were busy or because of any other reason, he just point blank refused! this happened today and also the person was very arrogant and unhelpful, even when i asked him why he refused to do the car he replied " my worker is just refusing to do it for you".

 

seems to me that because it was a free service he was having to perform he didnt want to do it!

 

over the years i have always used quick fit and never had a problem and not listened to anyone else and now i am drastically changing my mind!

 

so in essence i have.........

 

1. lost control of my car due to the wrong tyre size being fitted

 

2. paid for an allignment to be done because of this

 

3. repaid for another alignment to be done when the correct tyre size was put on

 

4. paid for all subsequent alignments to be done when its been within my 30 day period

 

5. been refused to have my alignment done again although there is no reasonable explination!

 

6. got a cheaper tyre than the one i paid for and not had any money refunded

 

so yea its cost me time and money in petrol and alignments that should not even be needing done for very SIMPLE services that i have required!

[KwikFit Official Customer]

Hi John,

 

We're sorry to hear about your recent experience at Kwik Fit. We'd like to help, could you please e-mail customer DOT service AT kwik-fit DOT com with your vehicle registration number and we will look into this for you.

 

Kind regards,

 

Kwik Fit Customer Services

[johnvarney]

heya trying to send the mail, sent it a few times however its failing to send from either my gmail or hotmail account.

[johnvarney]

my name is john varney, my car registration WAS xxx and now is xxx.

Edited July 23, 2013 by honeybee13
Personal info

[KwikFit Official Customer]

Hi John,

 

Thank you for providing your details. We will get this logged and an area manager will be in touch with you. Please be aware that it can take up to 3 business days for an area manager to get in touch with you regarding this.

 

Kind regards,

Kwik Fit Customer Services

customer.service@kwik-fit.com

[KwikFit Official Customer]

Hi John,

 

Thank you for providing your details. We will get this logged and an area manager will be in touch with you. Please be aware that it can take up to 3 business days for an area manager to get in touch with you regarding this.

 

Kind regards,

Kwik Fit Customer Services

customer.service@kwik-fit.com

[Conniff]

Not the same as your problem, but nice read here John http://www.bbc.co.uk/mediacentre/latestnews/2013/your-money-their-tricks-release.html

 

I would also think that you hitting potholes won't be covered under any warranty.

[honeybee13]

Hello John.

 

I've removed your reg numbers because giving out this much information on a public forum tells too much about you.

 

I hope you manage to make contact with Kwikfit, please keep us posted as to how you're getting on.

 

My best, HB

[johnvarney]

i hit the potholes but when i took it back to have the alignment done hitting them didnt even effect it, so it means i paid for an alignment that didnt need aligned that should have still fallen under my 30 days! hich i think makes it even worse?

 

and i apologise for posting my information and thankyou for looking out for my safety.

 

john

[honeybee13]

No problem.

 

HB

[johnvarney]

Well i received a phone call from kwik-fit today and that have agreed to bring the car in on friday to have the allignment checked. Whoever dealt with the complaint has impressed me, they have been very efficient, understanding and somewhat "descent" only thing im not happy about is the lack of "compensation" still wouldnt have this problem if my correct tyre size was fitted first time around. Funny enough i like "new tyres" maybe they should match my passenger side with the same tyre they changed for free?