Setting up a payment plan with QQ

[abccag]

Hey Everyone,

 

For a good while now, Ive been taking Quid Quid loans, paying them off in full then end up taking a new out later on in the month. I want this to end.

 

Ive made a completely anonymous account so I can be up front with amount and etc;

 

My budgeting is below;

 

Sky 80

Phones 115

TV License 27

Provident 50

Rent 450

Storage 82

Server 60

Virgin 27

Food 300

Baby Supplies 200

Total 1391

Wages 1750

Left 359

 

We currently live in the top 2 bedrooms (Myself and the Wife + baby 4mnth, plus 2 boys 4yr 5yr) of my parent-in-laws house, so that 450 rent covers Gas, Electric, general food etc.

 

The Quick Quid Loan stands to be repaid on the 25th of this month for a total of £687.90. I also have a Council Tax arrears that I received a few days ago, Ive sent them a response offering £100 a month repayment, Id like to do the same with QQ, Im not sure how to word the letter and struggling to find a template to use. After looking around on this forum, Ive seen a few people say that their PDL company said they had to wait until after the payment was due before setting up a repayment plan.. Is this allowed, or are they just trying to get more money out of the person?

[silverfox1961]

Hi and welcome to CAG.

 

My opinion, they are trying it on. You know you will be in financial difficulties but are willing to sort this out now rather than later.

 

I don't think QQ will accept anything-even after you have defaulted. They will add on their ridiculous charges or try to convince you to roll it over, thus incurring extra charges. This you should resist.

 

If you have given them your card number so that they can raid your account, cancel the CPA on it with your bank as soon as possible. If the bank refuse, they are wrong to do so and you can complain.

 

Do not ring them-ever. Deal in writing only

[protrack]

Hi all,new to all this but here we go.Re quickquick a bit of 1st hand info on setting up a repayment plan.I have e maied them twice asking for a 12 month plan(collections and support) but told to ring or use live chat,so i went on live chat only to be told"they do not do plans before default day" and i would need to call collections on the day.I asked in my e- mail for qq to cancel the cpa and direct debts,also I have written to my bank to do the same and oh dear i lost my card too.

I have since e-mailed the same letter back to qq also asking why are they so difficult to deal with when all I want to do is sort it before friday, pduk and liquidadvance accepted and sorted a 12month plan within hours of asking.I,m running out of ideas myself now and just wait until default day which is friday. I will keep sending my original e-mail to them each day before hand and hope for the best,its not as if I dont want to pay them back its that I cant do it in one go.

Edited July 20, 2013 by protrack

[renegadeimp]

Your CPA's and transactions get cancelled with your bank, NOT the lender. This is enshrined in UK law.

[abccag]

Ive now phoned Halifax and cancelled the CPA with QQ, I will setting up a basic current account with Barclays on Monday in which my wages will be paid into with a SO into my existing account for QQ payments.

 

All communications with them will be via email, I trust support@quickquid.co.uk is the correct address? The thing I am struggling with is the initial email, how much info do I need to give? How is the below;

 

================================================================================================================

Dear QuickQuid.

 

I am writing to inform you that I will not be able to make full payment of Loan: #000000 on the 25/07/2013. I would like to arrange a monthly repayment plan of said loan. Below I have outlined my proposal of repayment after looking over my budget.

 

25/07/2013 of £100

25/08/2013 of £100

25/09/2013 of £100

25/10/2013 of £100

25/11/2013 of £100

25/12/2013 of £100

25/01/2014 of £87.90

 

Thanks

My Name and Last

==============================================================================================================

 

The thing I am not sure about, as I am trying to set this before the loan is due, will I still pay a default fee? I suppose I would, because the loan would technically be defaulted, I am just not sure on the amount.

 

what do you guys think?

[citizenB]

I think your email looks ok. I am not sure about a default fee, are they allowed to charge them ? Does it say anything in the terms and conditions.

[renegadeimp]

Most lenders will add on a default fee, but as CB says, check your terms and conditions. Legally they are allowed to add a fair charge on, but it MUST be mentioned in the T&C's.

[abccag]

Hey,

 

Ive read throught the T&Cs and all I can find is the below quotes, from what I have read on this forum, I am under the impression that they are not allowed to charge late fees and can only add one default fee.

 

So now I am slightly confused, what are they allowed to add onto this account and can you provides quotes and reference? Sorry to be a pain guys.

 

If the payment transaction on any payment date is dishonoured, returned unpaid, or otherwise missed for any reason, this

will put your Loan Agreement in default and you will be charged a late fee of £12 (the ?Late Fee?), which will be added to

your account

If the payment transaction on any payment date is dishonoured, returned unpaid, or otherwise missed for any reason, this

will put your Loan Agreement in default and you will be charged a late fee of £12 (the ?Late Fee?), which will be added to

your account

 

Also, should I add in the email that the Continuous Payment Authority has been removed until the repayment plan has been agreed to by Quick Quid?

Edited July 20, 2013 by abccag
adding a question.

[renegadeimp]

They can charge whatever they like, but unless they are lawful charges, then you wont be paying them.

 

If the payment transaction on any payment date is dishonoured, returned unpaid, or otherwise missed for any reason, this

will put your Loan Agreement in default and you will be charged a late fee of £12 (the ?Late Fee?), which will be added to

your account

 

Unenforceable and 100% reclaimable as its a penalty fee. perhaps play them at their own game and remind them that they are operating in the UK and not in the US, therefore they should have a nice little read up on unenforceable and penalty charges.

 

The simple fact that they have added this into their T&C's makes it an unfair term, and puts them in violation of their credit licence obligations.

[abccag]

then you wont be paying them.

 

Best thing Ive read today and made me laugh a litle .. Cool, so £687.90 should be the full and final balance to pay off.

 

What "should I add in the email that the Continuous Payment Authority has been removed until the repayment plan has been agreed to by Quick Quid?"

[renegadeimp]

Dont use until. It has been removed forever. From now on, the only method of payment you will entertain is standing order. If they refuse, then we will really annoy them and you can start sending postal orders and deduct the cost of the PO and stationary used from the total debt accrued. You are well within your rights to do this as they are refusing all other methods of payment, and it shows that you are in no way evading the debt, and you simply want to pay it according to your means.

[abccag]

Thanks renenageimp.

 

I was feeling a little worried about all this, but Im feeling optimistic now. Im gonna send the initial email off tonight and we'll see what happens from.

[protrack]

Thanks renenageimp.

 

I was feeling a little worried about all this, but Im feeling optimistic now. Im gonna send the initial email off tonight and we'll see what happens from.

 

 

Keep us informed with what happens along the way,I am in the same position as you but mine will default on friday,qq did offer me the pre default plan of 4 months;but this is no good to me as all I can manage is a 12 month plan and thats what i intend to stick too.

[turkwyfe4lyfe]

In my experience with this company is that they can offer pre-default repayment plans which is usually split into 3 payments. After this time, You will deal with the collections department, who are not very understanding and will deny being able to accept standing order repayment plans until the end of the world.... So if I was you, knowing what I know NOW, You should totally bypass the collections department, dont email their addresses they give you on their site.

 

email this guy from final resolutions department, png@ quickquid . co. uk or I spoke to someone higher called David Dirzo .... ddirzo @ quickquid .co...uk

 

I did before get a repayment plan from coollections but when speaking to mr Dirzo, he informed me that only under instruction from the final resolutions team, will QQ accept standing order repayments and he cancelled my payment plan into a standing order one ( although I then got a Full and Final settlement and paid it off so im no longer involved with them )

 

I'd be more inclined to speak to David Dirzo as he seems to be a bit more helpful.

[turkwyfe4lyfe]

And I found out David Dirzo works for a company called Enova,com, who are global financial service providers...

[abccag]

Hey all,

 

Ive sent the email off to QQ and got a response earlier the next morning, quite quick to be honest, but they said to call or use the live chat. I responded stating that all communication must in the form of an email, they then responded with the below; What's the best to respond? Shall I just re-iterate what I previously stated;

 

In response to your recent email, when your payment arrangement is set up collections will email a confirmation with the date and repayment amounts. Or you can contact them them by online chat. The chat will be your documentation of the agreed upon dates and amounts. The chat representative can also sent an email confirming the terms, but collections will not set up a payment arrangement by email. You need to contact them first and then they will send the agreement to you in writing.

[abccag]

Hey,

 

Bump...

[citizenB]

Hey,

 

Bump...

 

 

Give me a clue.. why are you bumping ? Can you give me a fighting chance and let me know the question, please

[renegadeimp]

I think he/she just wants to know the best way to respond to the last communication they sent.

[citizenB]

I think he/she just wants to know the best way to respond to the last communication they sent.

 

 

ah right, I apologise.. thanks Imp.

 

I guess you stick to your guns. Remind them of your previous communication.

[turkwyfe4lyfe]

Did you email mr Dirzo? Id tell him u wanna set up a repayment plan by standing order but collections are refusing to give you details x

[abccag]

Hey,

 

I didnt get an email for the last view responses, I emailed this guy today.

 

Quick Quid were able to take the amount from my account then sent me a reply saying its paid in full, I replied saying that I quite clearly removed any authority for them to do so and I have filled for fraud on my account and the money will return on Tuesday (30/07/13). They are now not responding any my emails, Ive sent one every day. This was after around 5 emails saying they do not speaking via email and I should call them.

[renegadeimp]

Get a complaint into the oft. Regarding payment authority, you cancel that with your bank, not the lender.

[abccag]

Hey, sorry for later reply;

 

The CPA was cancelled with my bank, the money was taken on the 25th due to some error at the bank but was returned on the 30th. I have been asked for the following;

 

1) A fully documented income & expenditure form;

2) Evidence of income which could take the form of a salary slip;

3) Evidence of fixed expenditure including house hold bills, council tax, etc;

4) P45, letter of termination/redundancy or long term sickness certificate; and/or

5) A letter from your employer on headed paper detailing any changes to your working hours.

 

 

How much of this do I need to supply and how much detail?

[renegadeimp]

None

 

 

Only info they have the right or need to see is a simplified budget summary. Nothing more.