quick quid chasing for a loan i did not take out - ID Fraud

[Hacked_Off]

I have today received this:

 

Unless payment is made on your loan by 2 August 2013 it may be sold to a third party collection agency.

To help you prevent this transfer your defaulted loan balance has been referred to the QuickQuid Final Resolution Department.

QuickQuid will accept a re-payment plan over n/a months. Based on your outstanding balance of n/a this would be a monthly payment of n/a. Please contact our Final Resolution Department between 08:00 and 21:00 Mon - Fri at 0800 016 3114 to accept this offer or to learn about other options available. It is important to provide dates of payment when replying to this e-mail as the arrangement is incomplete without dates of payment.

Once a payment plan is in place, collections activities will stop as long as payments are made on time. The only forms of payment accepted for this offer are Debit Card or Direct Debit Mandate. If your account information has changed please inform our agents so they can update your information.

 

QuickQuid Final Resolution

 

I have never had a loan with quick quid. I logged intot he site using the details on the email and it sys no ative loans. Ive checked thee bank an nothing has gone in or out that shouldn't have. they are ignoring my emails.

[leigh04]

Quite a few people have had them today totally ignore and forward to oft i think it is

[Hacked_Off]

its worrying how they have all my details when I have had no dealings with them whatsoever

[leigh04]

You could ask how they got your details but i would still inform the oft

[Hacked_Off]

will do, just seen the other thread, shocking!

[leigh04]

Yep like i said a few people have had emails today from qq, bet oft is gonna be inundated with complaints

[renegadeimp]

Yep like i said a few people have had emails today from qq, bet oft is gonna be inundated with complaints

 

Very doubtful. Hardly any complaints are ever made to them because the type of person who uses PDL's has very little knowledge of the regulators and how to complain. Most PDL's know this very well, which is why you see so many threats and excessive charges.

[UKDomains]

I would report to ICO for spamming as well.

[renegadeimp]

ICO doesnt deal with spam. They just deal with companies misuing information.

[UKDomains]

http://www.ico.org.uk/for_the_public/topic_specific_guides/online/spam_emails

 

And QQ was misusing information they were for the most part not legally allowed to use according to the EU Directive on Privacy and Electronic Communications

 

I received £100 compensation from BT for spamming me thanks to a complaint I laid with the ICO regarding their spamming emails.

[citizenB]

Please, please make a complaint to the OFT and the Information Commissioner.

 

The OFT are investigating the PayDay Loan companies at the moment - the more complaints they receive the better.

 

If you have never had a loan with QQ or any other PDL as some people are advising - then how have they come into possession of your Email address and Name. This is something you really need to know - who is providing personal details to these dreadful companies.

[renegadeimp]

http://www.ico.org.uk/for_the_public/topic_specific_guides/online/spam_emails

 

And QQ was misusing information they were for the most part not legally allowed to use according to the EU Directive on Privacy and Electronic Communications

 

I received £100 compensation from BT for spamming me thanks to a complaint I laid with the ICO regarding their spamming emails.

 

I stand corrected

[UKDomains]

I stand corrected

 

Believe me, I've learnt more from you than I could ever presume to "teach" you

[Hacked_Off]

QuickQuid would like to extend our sincere apologies for any inconvenience caused by the email erroneously sent to you on Thursday 11 July - “Extended Repayment Plan Available: Prevent Sale To 3rd Party Collectors”

 

At QuickQuid we take great pride in providing high quality personal loan products, customer service, and consumer protections for each and every one of our customers. In response to your email query, we can confirm that the erroneous email sent last week was not the result of hacking or any external data breach, and therefore, your personal information and credit score have not been compromised in any way.

 

The email was sent to individuals from the QuickQuid database, which includes both QuickQuid borrowers and people who have previously enquired about a loan product through our Web site, affiliate third parties, or licensed credit intermediaries. Since the email was issued, QuickQuid has been committed to contacting every individual recipient informing them that the email was sent in error and should be disregarded. In addition, we are in continuous contact with the Financial Ombudsman Service, Office of Fair Trading, and Information Commissioner’s Office and are sharing fully with them the results of our internal examination.

 

We appreciate your patience and once again apologise for any trouble this may have caused.

 

If you have any further queries, please feel free to contact our QuickQuid Final Resolution Team at: 0800 016 3114

 

Thanks,

[renegadeimp]

Complaint to oft and fos. You didnt take out a loan but they still called you a customer

[Hacked_Off]

I've already complained to the oft, which they have "logged". Ill phone the fos tomorrow.

[citizenB]

I wonder if it would be worth contacting the FCA as well ??

[renegadeimp]

Worth a shot. Nothing to lose.

[Hacked_Off]

I've asked quick quid for their final response:

 

"In response to your recent email, we will be more than happy to assist you with this matter, however this issue can only be resolved by either ceither replying to resolution@quickquid.co.uk or calling the Final Resolution Team at 0800 016 3114.

 

If you have any queries, please contact our Customer Service team round the clock via phone, email or online chat.

 

QuickQuid Customer Service

Direct Line: 0808 234 4558

Fax: 0808 101 1380

Support@QuickQuid.co.uk

www.QuickQuid.co.uk"

 

Ive basically said I've emailed a complaint, thus far it's basically been ignored. It's for quick quid to pass onto the relevant department not me. Am I correct in doing so?!

[renegadeimp]

Let them do what they want. After 8 weeks you can bypass them and take it higher.

[Hacked_Off]

My thoughts exactly

[Hacked_Off]

This one made me lol:

 

In response to your recent email. Can you clarify what you are requesting? The email that was sent to you in July was an email error. Nothing was reported negative or in default. It was an email only that was sent mistakenly, our apologies. If you have any additional queries about the email or need further details you will have to contact our Resolutions Department. You can submit an email to resolution@quickquid.co.uk.

 

If you have any queries, please contact our Customer Service team round the clock via phone, email or online chat.

 

QuickQuid Customer Service

Direct Line: 0808 234 4558

Fax: 0808 101 1380

Support@QuickQuid.co.uk

http://www.QuickQuid.co.uk

[Hacked_Off]

On the ball arnt they:

 

We would be more than happy to respond to you. However, it is not clear as to what you would like a response to. Please clarify your query so that we can provide you with a response.

 

If you have any queries, please contact our Customer Service team round the clock via phone, email or online chat.

 

QuickQuid Customer Service

Direct Line: 0808 234 4558

[Hacked_Off]

More tosh from quick quid

 

In response to your query; we wanted to provide you with more detailed information as to why we are unable to remove your account information:

 

• The data was processed correctly with regards to the UK Data Protection Act of 1988 and within the terms of our Privacy Policy.

• Record retention obligations under the UK Money Laundering regulations dictate that we store your data for five years from date of processing.

 

We respect your wish to keep your data private and will not release or disclose your personal information to any outside entity.

 

If you have any queries, please contact our Customer Service team round the clock via phone, email or live chat.

[citizenB]

If you are not a customer of theirs then they have no right to your data in the first place - so how can they say they are processing it correctly ? This is bizarre.

 

If you have a complaint in with the ICO and FOS, then you should update the complaint with this latest nonsense.