Fraud - Quickquid...

[benjwg1]

So where to start?

 

Had a few loans from QQ in the past without any problems.

 

After paying off my last loan of about £100, Quickquid decided to commit fraud and pretend that I applied for an 8 month long loan (On my payday) for £850 which would cost me over £2000. (No, noone knew my 10 digit password with 3 capitals, 4 numbers and 3 lower case characters and no I have not been keylogged or anything of the sort.... Only quickquid have access to my accounts, all my PDL accounts use the same password and have had no problems with others... I have since changed them)

 

Luckily, I saw the emails coming through, contract information, loan confirmation, payment.... So I called my bank and locked my account immediately. My bank advised me to do a direct deposit into the creditors account to give them their money back after speaking to them.

 

So I called quickquid and explained, the first lady on the phone said that I would be liable for this. I obviously went crazy, told them a few home truths, got passed from call operator, to supervisor, to a manager and also the fraud dpt.

 

So, Quickquid obviously want their money back and I obviously want to get this crap out of my account and put it back in theirs.

 

Quickquid have said they will not allow me to transfer the money, do a standing order or postal order or anything of the sort.

 

The only way they will let me pay it back is me unlocking my account and card and letting them process a payment as normal.

 

After what has happened, I do not trust them with my bank details or my card details I have had their staff telling me I am liable, that I would still owe interest etc etc....

 

I have their bank details -

 

CashEuroNetUK

Sort Code: 20 19 90

Account number: 03759830

 

But QQ said they will not accept payment through this, only from my card..

 

What can I do ? Do I legally have to give them my bank and card details again after their mistake/intentional fraud against my account ?

 

Could anyone help me with ideas of how to word this to them with their small brains grasping what I am trying to say? - Where do I stand?

 

Many thanks in advance!

[silverfox1961]

Hi

They cannot dictate how you pay this money. Once you are 100% sure that the bank details are correct, send it back (with the reference number)

 

I also think a formal complaint is in order.

 

Are you sure someone else hasn't got your details?

[benjwg1]

Hi

They cannot dictate how you pay this money. Once you are 100% sure that the bank details are correct, send it back (with the reference number)

 

I also think a formal complaint is in order.

 

Are you sure someone else hasn't got your details?

 

I am in the midst of writing a formal complaint

Quickquid are refusing to give me any confirmation on bank details and said they will not accept a transfer, only payments where they can withdraw from my account.

 

No-one has my account details.

 

I even believe Quickquid did this themselves, I received password resets sent to my email, not opened, not clicked, password not reset - Why would someone do that if they dont have access to the email account?

 

I just cant believe how awkward they are being even considering I have told them they are not debiting or crediting my account ever again.... so they respond "Sorry, its the only way"

[citizenB]

Can your bank not simply do a return to the account it came from ?

[benjwg1]

Can your bank not simply do a return to the account it came from ?

 

I didnt even know this was possible with Halifax?

 

Wouldnt most debtors do this when trying to get banking details from their creditors to save them using a debit card?

[renegadeimp]

Every uk bank can send the money back where it came from.

 

They are talking through their behinds when they say they cant.

[benjwg1]

All sorted now, thanks for the help.

 

Quickquid refuse to give me IP details or even in what country the account was logged in from - guess why?

 

CONFIDENTIAL!! LOL!!!!

[citizenB]

Send them a Subject Access Request - they are obliged to provide ALL data in connection with your financial relationship with them. It will cost you £10.00 and they have 40 calendar days in which to comply.