Cancelled DD ignored

[ychafi]

Three years ago, my ex-wife contacted Tesco Pet Insurance to cancel a policy but was told that as I was the policyholder, I was the only one allowed to do this.

 

What she then did was to go to the Nationwide to cancel it, was handed a sheet of paper which she duly signed. Having done this she thought no more about asking me to cancel it.

 

Our daughter looked through her mothers bank statement in the last few days and Tesco have still been calling for the £40 a month and the Nationwide, despite being told to cancel it, have been paying it.

 

Has she any redress against the Nationwide?

[citizenB]

Yes, you can do this under the Direct Debit Guarantee..

 

 

 

Direct Debit Guarantee

 

• The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
  

• If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request
  

• If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
  

• If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to
  

• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation.
  

 

 

 

http://www.directdebit.co.uk/DIRECTD...Guarantee.aspx