Three years ago, my ex-wife contacted Tesco Pet Insurance to cancel a policy but was told that as I was the policyholder, I was the only one allowed to do this. What she then did was to go to the Nationwide to cancel it, was handed a sheet of paper which she duly signed. Having done this she thought no more about asking me to cancel it. Our daughter looked through her mothers bank statement in the last few days and Tesco have still been calling for the £40 a month and the Nationwide, despite being told to cancel it, have been paying it. Has she any redress against the Nationwide?

Thanks

Yes please move it - thank you for your swift response.

I can't seem to find a thread dedicated to the Mint card. Is there one? Also, can anyone please supply me with the address where my SAR should go?

I have a Halifax Bank Account and a Credit Card with Halifax Card Services. As they are the same organisation, can I send the SAR to the one address and just the one £10 or must I send separate letters?

OK. My journey against B'card started about two months ago. Every letter I've sent has originated from CAG's library, edited to reflect my personal circumstances. My charges relate to two B'card accounts amounting to £192 on one and £160 on the other account - not a lot compared with some but it's my money. In order to speed things up, in my prelim letter, I offered to accept £325 in full and final settlement because it appeared in some cases that they were settling sooner nowadays and it meant it saved me hassle of doing the N1 etc etc. I told them that my offer to settle for £27 less than the full amount would cease with the issue of the LBA. I further reminded them that it would also save them some £80 interest if I went as far as filing at Court. I received the acknowledgment letters for each account with the usual content but stating that £64 and £72 would be credited to the respective accounts being the £8 difference between charges then and charges now. The £64 was credited to one account, as promised, at the end of October but to date the £72 still hasn't been credited to the other account some four and a half weeks later. I sent off the acceptance letter but told them that I would be pursuing them for the rest blah blah blah. Sent off the LBA and checked my accounts on-line to discover that the remaining £96 from the first account had been credited so that's one account refunded in full whilst the £192 I'm chasing for the other account has not been touched, even though I have a letter from them dated the same day as the letter from the settled account that they would be crediting £72 to it. I have since sent them a letter outlining this and asking for clarification at their earliest possible convenience. On the same day as I sent that last letter, I phoned Barclaycard on the number that was at the top of their letters to me and left an answerphone message thinking that there's no chance they would be getting back to me but, I had to swallow my words when someone DID phone me back. I related the story above as the lady I spoke to was very nice and explained that, even though the letter was addressed to her office, it would be forwarded to another department for actioning but she asked that I did not rush them as - and I quote "I'm sure you'll get what you want in your letter". What I don't want to see happening is my filing my N1 on the same day that they reimburse me either partially or in full. they have credited my first account on the days when I was sending out the LBA and two days before I was due to file at Court. I don't know where I would stand, getting my Court fee back, if I filed one day and they credited the same day. Any comments/advice please?

I am going to start a BC thread of my own tomorrow but can you tell me what number you have been using to contact them please?

Thank You. Will keep you posted.

Hi. I just want to check that what I am about to send to Barclaycard is accurate. I received statements and print-outs going back to 2001 within 14 days. Having gone through them, I have noticed the following charges described as: 1. Exceeded Limit 2. Late payment Charge and 3. Over Credit Limit Charge. Am I correct in thinking that all these are reclaimable?

Hello, this is my first post. I have received the paperwork for the last 6 years and it is totally confusing. Can someone tell me what the items are called on the statements and microfische sheets that are re-claimable. There are many codes that don't give me the information that I need. Thanks in advance.