@vodafoneuk vodafone not working in brighton, no refunds

[drblack]

Have been trying to deal with Vodafone over the last few weeks on two issues and their customer service has hit new lows.

 

I work in London and Brighton - first issue is for the last month there's been no vodafone coverage in the bn1 area of brighton due to a fault that has no time scale to be fixed.

 

When you start looking into it, VF customer service send you round the departments, each one making you carry out pointless and time consuming diy tech support. Eventually you find everyone else on a network forum with the same problem, then on going back to VF they say they can't fix it, they won't offer a discount and you can't get out of your contract, despite the service not working.

 

Issue 2: they have no coverage at one of the London sites, where I've been using a suresignal - good when it works, but it is intermittent, problematic and very user-unfriendly. To set it up you need to be able to open ports on router etc etc) - plug and play it isn't.

 

Cut a long story etc mine died, hours on the phone having to convince vodafone tech support it wasn't working, they finally agree to send a new one, then nothing. Delivery date passes, no text, no call, can't track it down, nada. More calls to customer services - the usual rudeness, passing around and hanging up etc

 

More than a week later I finally get a call back, but on the brighton network issue - Davey the vodafone rep proceeds to withdraw a previous £10 goodwill payment (which was laughable to start with, on a spend of £80k to date) and say the suresignal that had been ordered for me had also been withdrawn (without letting me know!) as their policy is now to charge £65 for any fault on one (above package and call costs). Remember, this is a device supplied by vodafone to allow the phone to work at all!

 

Being as I now get no coverage in two out of my three workplaces with vodafone being so spectacularly unhelpful I have to make other arrangements with a telecom that works. Do I press vodafone for compensation to pay for this or do I just quit the contract and stop paying them?

 

any advice welcome

[dx100uk]

can I suggest you do the following:

 

and contact lee , very good rep we have here.

 

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

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vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

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Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at webrelations@vodafone.com quoting ‘WRT135 – CAG Forum’ in the subject line.

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When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

****Also you will get an auto reply number. Post the number you get back this thread ***

 

Many thanks

 

Web Relations Team

Vodafone UK.

 

 

.............

 

dx

[Lee Vodafone Company Rep]

Hi drblack,

 

I'm sorry to see how unhappy you are with us at the moment.

 

I've checked our eForum to see what reports we've had for the BN1 area and can see that we currently have faults reported here, here and here.

 

I'll chase these up with my colleagues on the eForum to see if there's any further news.

 

In regard to the difficulties in London I'd initially recommend that you follow the troubleshooting steps here.

 

If you'd like to discuss the other aspects of your post could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To make sure it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK