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New website aims to cut down the waiting time at call centres


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Frustrated IT manager creates website giving you shortcuts through menus on 'hellish' calls to automated phone centres

Nigel Clarke, 53, has painstakingly catalogued the intricate phone menus of hundreds of leading multi-national companies - some of which have up to 80 options.

 

He has now formulated his results into the website www.pleasepress1.com, which lists which number options to press to reach the desired department.

 

Mr Clarke reckons the free service can save consumers more than eight minutes by cutting out up to seven menu options.

 

Read more: http://uk.news.yahoo.com/automated-phone-centre-short-cut--nigel-clarke-call-centre-pleasepress1-com-phone-menus-155643657.html;_ylt=AiCQmLfKbpU2a_ta7ia7rivEfMl_;_ylu=X3oDMTFwbDFpZjVnBG1pdANvbmx5IG9uIHlhaG9vIDE1MDMyMDEyBHBvcwM1BHNlYwNNZWRpYUVkaXRvclBpY2tzVGVtcA--;_ylg=X3oDMTNyaTFvdnJuBGludGwDZ2IEbGFuZwNlbi1nYgRwc3RhaWQDNzVkMDQzMTAtZWExMC0zMmMwLWE2ODUtNjFkYzU4NGI2NDk3BHBzdGNhdAN1awRwdANzdG9yeXBhZ2UEdGVzdANUZXN0X0Zsb2F0aW5nTW9kdWxlc19PcHRpbWl6ZV92Mg--;_ylv=3#TstTFoJ

 

 

 

 

I reckon the companies will change their options around - Post Office Telecom had a message on their automated system which advised that the options had been changed !

 

So I think perhaps these companies wont like this guy's idea

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Since its all a money making con, i wouldnt be surprised either CB.

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