Advice needed please Flannels Missing Gucci Item - yodel

[iAlaminium]

I have recently bought two new Gucci watches from Flannels Fashion, who are a well-known distributor of designer clothing

 

However when they arrived and I opened up the Gucci box, one of the Gucci watches were genuinely missing whilst the other was perfectly fine

 

I contacted Flannels and they investigated the matter and confirmed that both watches were dispatched from their side based on security footage and three signatures, including one from the manager

 

If I were to open a case against them, or call the bank regarding this, what would be the chances of me winning the case? I do understand that there are people who claim they haven't arrive just to get their money back or a new watch so how can I differentiate myself from them?

 

I have recorded a video after I realised the watch was missing, but I feel this is insufficient, how else can I prove that I genuinely haven't received the watch?

 

I suspect someone in the middle had nabbed it, please note the delivery courier were Yodel

 

Thanks in advance

 

I used credit card to pay by the way

[dx100uk]

oh dear yodel again

 

there are numerous posts here regarding missing items

 

can I suggest you type

yodel

 

into our search in the gray toolbar tp right

 

dx

[dx100uk]

I think you need to involve the police

 

dx

[matt v atos]

Was the seal broken on the box !

[Conniff]

Agree, you need to report a theft to the police and get a crime number.

[iAlaminium]

Was the seal broken on the box !

 

The seal was fine, but it is not hard to replace one sticky tape with another

 

I will involve the police but that could take a considerable amount of time to get my money back and identify the suspect

[EbenezerTwist]

Any inquiry to recoup funds will take time