Natwest refuse to reverse unauthorised debit card transaction

[baconrasher]

Hi

 

Long story short: In November my last year Mrs Rasher agreed to bail my son out of a payday loan. She actioned this by paying the outstanding balance on the account using her joint account Visa Debit card.

Yesterday we noticed an odd transaction on our bank statement. It was £200 paid to this payday loan company in mid February. This was not authorised by either of us.

 

Natwest were advised this morning that this was an unauthorised transaction. They have said they will take no action - basically saying that we have an agreement with the payday loan company - needless to say we do not!

 

I am a tad annoyed about this.

 

What should I do next? What are my rights?

 

Thanks

 

BaconRasher

[BRIGADIER2JCS]

The bank reverse this it is not your wifes loan account ask to speak to a senior bank officer and ''suggest'' that they contact their coompliace dept which should be able to confirm that the transaction can be reveresed`

[baconrasher]

Well I had a fun conversation with the customer complaints team.

 

I could not get the guy to accept that this was an unauthorised transaction! I have asked them to send me a full written explanation of why they did not comply with Payment Service Regulations 2009 S.61. I will see what they have to say.

 

In the meantime...I spoke with the payday loan company and explained that they have probably acted in a criminal way (Theft Act 1968 S.1 and Fraud Act 2006 S.2). I explained that I would be going to the police station to make a complaint. They immediately saw the error of their ways and have handed back the cash.

 

I will now concentrate on pursuing my complaint against Natwest.

 

I remember seeing in another post the idea of sending a letter, telling the bank to not process any further transactions from a company. Is this a worthwhile thing to do? Is there a template for a letter anywhere?

 

Cheers

Bacon

[maroondevo52]

There's a thread about it here...................................

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?336569-How-to-remove-a-lender-s-continuous-payment-authority(1-Viewing)-nbsp