moorcroft,complaints procedure,password

[postggj]

i have been inundated with calls from moorcroft. the problem is that my phone number has been recycled from the last subscriber and i am getting all the calls for her. as usual despite repeated requests to cease and desist, i get ignored.

 

i have demanded they send me a copy of their complaints procedure by email which i have just received, i then receive another email from moorcroft with a password telling me i need to use it to open up the complaint document. I smell a rat

 

Dear Mr

Further to your recent telephone contact please find attached a copy of our response.

The attached document is password protected and an email will follow shortly with the relevant password.

Should you experience any problems accessing this information, please do not hesitate to contact us via the email address below.

Your sincerely

Compliance Team

Moorcroft Debt Recovery

 

if i try and open the attachment i will get this

This file, Account response xxxx.zip, is password protected so it can't be scanned for viruses. We recommend continuing only if you're sure the file is safe.

By continuing to download this file you may risk infecting your computer with a virus. To download, click here:

[rdm2006]

Ask them to send you a physical copy/leaflet or if you have no interest in keeping this number call your phone company and tell them you are having malicious calls you may get a free renumber.

 

Or just send a letter addressed to moorcrofts complaints department

[huggy41]

It will be fine to use .because if it was a virus you would be able to sue moorcrap for mega £££££££ they are not that stupid

[BRIGADIER2JCS]

Why bother with all that.

Send the Following to the Compliance Manager,

Moorcroft.

 

Formal Complaint./ Telephone Harassment.

 

Sir I refer you to recent contact made regarding the incessant and harassing phone calls made to my mobile phone number xxxxxxxxxxx, Moorcroft have been informed that the telephone nunber has been recycled and I am not the person you seek.

 

I have received your so called ''complaints procedure'' which quite frankly is nonsense and I will not be drawn into protracted correspondence on this matter.

 

So Moorcroft will immediately on recipt of this letter removal ALL references to me my phone number, address and any other data you hold, you will within 5 days of receiving this letter confirm to me in writting that you have complied with my instructions and I suggest that Moorcroft makes a resonable offer of redress for the stress, anxiety and harassment it has caused.

 

Should Moorcroft fail to comply I WILL commence suitable action without for notice to Moorcroft.

 

NOTE: This letter is sent by RM Recorded Delivery and its' receipt will be checked.

 

OK??

[cerberusalert]

A complaint to the ICO would be in order too https://www.ico.gov.uk/Global/contact_us.aspx

 

Under the Data Protection Act the data that Moorcroft handle should be correct.

[postggj]

error

[zydeco]

I agree with the Brig on this, but I'd love to know why Moorcrap feel it is necessary to send their complaints procedure in a password protected zip file that can't be scanned by any antivirus software.

 

Is it such a big secret that nobody is allowed to know how to complain?

[cerberusalert]

Re your deleted post.

 

Shows what numpties they are advising you to complain to FOS then admitting it's not within it's remit. As compliance officer she should know it comes under the ICO.

[postggj]

Error

Edited February 6, 2013 by squaddie

[postggj]

has photo bucket edited out personal details, PLEASE CONFIRM

[huggy41]

no take it off asap

[postggj]

thanks, they have changed the format of photobuckt, i eddited it yet it still defaults to the original

[postggj]

ill will get it right soon, stay with me

Edited February 6, 2013 by squaddie

[postggj]

[BRIGADIER2JCS]

I believe the CSA says their members should supply the FOS data with a final response.

[postggj]

I am not holding my breath on this one, this has been going on for some time. Moorcroft get another DCA such as scott call to do their dirty work and it starts all over again. Time will tell

[citizenB]

Obviously Paula Huddart was having a quiet day. What a lot of waffle to say, sorry, your phone number has now been removed from our records !!

[postggj]

i am not surprised after the bollocking i gave her.

every time they say they will remove my number, yet the calls still keep coming.

at least this time i have it in writing