PPI with The Money Group refused refund

[jdene]

Thank you dx I will get it yped up and sorted over the weekend and will post it here for comment if that ok before sending it off, thank you again for your help.

 

jdene

[dx100uk]

ok bring in the FSA stuff about merely fobbing claimants off 'because their processes at the time were XYZ etc etc'

 

dx

[jdene]

Thank you dx I will look for the section and copy and past it for her with a refrence to where she can find it for herself as well she needs educating in customer care

Regards jdene

[jdene]

I have put the letter together but could someone please take a quick look to make sure there are no silly mistakes please

 

Further to your letter dated 05/02/13

I am rather concerned that for someone with LLB Hon’s & 8yrs ofresponsibility over handling PPI complaints& perhaps even a team, miss quotes the statute of limitations

and indeed the advise contained on the FOS and FSA websitesconcerning PPI.

In relation to PPI,

the correct section is 32b as follows

Section 32(1)(b) of the 1980 limitation act postpones the commencement of the limitation period where,

in case of fraud, concealment or mistake.

In such cases,

“the period of limitation shall not begin to run until the claimant hasdiscovered the fraud, concealment or mistake or could with reasonable diligencehave discovered it.

Your further comments relating to what happened when your repvisited my home is I am afraid only guess work on your part as you were notthere in the room at the time, where as I was there.

I have again forwarded your response on to the FSA and the FOS,who will now be dealing with the complaint, which I believe will also involveyour company paying the FOS the £850 cost of investigating, over and above thecost of refunding the miss sold policies.

Yours faithfully,

[dx100uk]

Further to your letter dated 05/02/13

 

 

 

In relation to PPI,

the correct section is 32b as follows

Section 32(1)(b) of the 1980 limitation act postpones the commencement of the limitation period where,

in case of fraud, concealment or mistake.

 

In such cases,

“the period of limitation shall not begin to run until the claimant has discovered the fraud, concealment or mistake or could with reasonable diligencehave discovered it.

 

Your further comments relating to what happened when your rep visited my home is I am afraid only mere speculation on your part

as you were notthere in the room at the time, where as I was and i can assure you the representative of your company

conveyed to me in no uncertain terms, that the PPI was compulory if i was to attain the mortgage.

it was also clearly stated to me that there would be no chance of his parent group ever rubberstamping the deal

without the security of a LIfe Policy being taken.

 

i have again forwarded your responses on to the FSA and the FOS, who are both willing and available to be involved my complaint should the need be.

However i been advised to contact your further to air my concerns before this happens, as this will cost the company you represent FOS fees of £850.

Please do not be under any illusion that i will not escalate my complaints against you and your 'expert' handling of my case, regardless to whether the PPI is settled or otherwise

to the external regulators, because quite frankly, if this is the way you treat me, how many other PPI reclaimers have you managed to put off using such wrongful quotes

of the statute of limitations act.

yours disgruntled customer

Edited March 7, 2013 by alanfromderby

[jdene]

Thats a great letter dx thank you very much for your help it will be in the post first thing Monday.

 

Regards

jdene

[jdene]

Letters gone just wait for her subtle reply lol, also sent the claim forms off to FOS to get the ball rolling as everyone says they take a long time

 

jdene

[jdene]

Heard on the news LLoyds have been fined 4m for trying to delay paying out on claims by the FSA this must be good news for everyone

 

jdene

[dx100uk]

yep its in our stickys on this forum

 

great news!!

 

dx

[jdene]

as long as the FSA keep the pressure on them all to do the right thing by people, weve waited long enough for someone on our side from the government side of things

 

jdene

[jdene]

Well still no reply wonder if they are actually taking this seriously or not.

jdene

Edited March 7, 2013 by alanfromderby

[jdene]

Had reply from FOS they will look into my claim and get back to me, the FSA replyed to my complaint about how money group where handling claims and they advised me to contact the FOS what are they there for.

jdene

[jdene]

Recievd another reply from Money Group they are realy sure of themselfs will just have to wait and see what the ombudsman thinks

[dx100uk]

actually i think i might have boobed here

 

these were mortgages secures against the property?

 

if so its 12yrs.

 

http://en.wikipedia.org/wiki/Limitation_Act_1980

 

thus:

 

http://www.legislation.gov.uk/ukpga/1980/58/section/20

[jdene]

So becasue the insurances were added to the loan and therfore formed part of the secured sums the statute of limitations runs for 12 years and I have raised my complaint within that time period, is that correct.

 

jdene

[dx100uk]

IMHO yes

 

someone should be popping in hang fire

 

dx

[jdene]

Well ive had a very strange letter today from GE money actually offering me a refund of £168 from an old mortgage but think it is a different one to the one i had through the Money Group, so think they may be trying to sneak around a claim for something any ideas im posting the letter as soon as I format it

jdene

[jdene]

this is the letter recieved today anyone else had an offer like this without contacting them

jdene

[dx100uk]

sar them?

 

dx

[jdene]

I have quite a bit of my original, paperwork but will take your advice I will send a nice p[olite letter first just to try and get them to admit something like ho its just a bit of PPI we owe you, I have written the following for them, what do you think, Im still in shock GE have offered money.

 

Account Review Team

GE Money Home Lending

Building 4

Hatters Lane

Watford

WD18 8YF

Date: 04 March 20013

Re: Offer letter

Dear Sir / Madam

Today I received a letter from you regarding a refund of, anoverpayment on a previously held mortgage with yourselves.

I have enclosed a copy of the letter, but I am unable to sign as itstipulates, both parties must sign in order for the offer to be valid, and mywife who was the co-signatory has regrettably passed away, again I haveenclosed a copy of Her death certificate for your information.

I would also be most grateful if you could give me details of what theoverpayment was, and the full details of how the offer has been calculated.

I have obviously now changed address and my new address is as above.

I look forward to hearing from you in the very near future with fulldetails and a revised offer letter where only my signature will be required ifthat is possible.

Regards

[jdene]

Letter sent just wait and see what GE are up to, they are all so slippery in the finance industrys its a disgrace.

 

jdene

[dx100uk]

[EDIT]

 

here are the fsa GUIDELINES

 

NOTHING to do with statute law

 

http://www.fsa.gov.uk/static/pubs/guidance/gc12-04.pdf

 

its NOT 3 yrs from the agreement date

 

its 3yrs from THEIR LETTER [CCL]

 

telling you you have been mis sold

 

they didn't sent one

 

gameover

 

dx

Edited March 7, 2013 by alanfromderby

[jdene]

So let me get this right,

 

all these firms are obliged to send their customers a letter if they were sold PPI,

 

to ask them if they would like to have that sale investigated or if they had a complaint about the way it was sold,

 

and if the firms dont send out the letters they are in breach of the FSA guidelines

 

and there can be no limitation placed on the time allowed to make a claim,

 

because the customer could be unaware that they are eligible to make a claim, and as such unable to comply with any time restraint,

which could be interpreted as the company deliberately witholding this information in an attempt to limit the number of complaints it recieves.

 

Is that right or am I not getting it.

Regards

jdene

[dx100uk]

yep

she cant invoke the 3yrs

they never told you you had PPI

 

so you didn't even have a chance to ignore them

 

alll she is doing is twistingguideline

 

that are NOT THE LAW.

 

quite honestly i'd report het to the FSA

 

sent them those letter

 

or trap her further

 

stating

 

could she please dclarity if/when a letter was sent adviing you did have PPI

with regard to the guidelines

 

dx

.

 

dx

[jdene]

will do both dx report her and then send her letter asking when they sent out letters informing thier customers bet they havent sent out one

jdene