PPI with The Money Group refused refund

[jdene]

Well here goes

 

I took out a re-mortgage back in 2003 and PPI was added along with a life insurance policy also a month later in 2004

 

I had a top up loan with the same company we did this on thier advice which was have a smaller re-mortgage and then add the top up straight away as this would be easier to approve ?

 

this was obviously for them to increase thier fees and profits as they added another PPI policy to the top up

 

not long afer we reapid the both loans in full and I forgot all about the policys, untill the other day when

 

I came across the paper work again and realised id been fleeced.

 

I used one of the templates from the site to request a refund and today got the reply That the policy was taken out over 6 years ago

so was statute barred also it was before the date that the FOS was involved

so they would be unlikely to help,

 

any ideas would be appreciated

 

jdene

[jdene]

Forgot to say in thier reply they gave me the underwriters details for CIGNA but the address they gave was for Belgium,

 

I had spoken to cigna before contacting the money group and they were extremely helpfull

gave me all the details and refrence numbers

but the office i contacted was in england not belgium

 

is this a delay tactic by the money group ?

[citizenB]

Could you please convert your document to a pdf - follow instructions below - as it is a wee bit tiny at the moment

 

Dx100 – Instructions on uploading pdfs

scan the required letters/agreements/sheets

as a picture file

remove all pers info inc barcodes etc using paint

but leave all figures and dates.

goto one of the many free online pdf converter websites

convert the image to pdf format.

or ir you have PDF as an installed printer drive use that

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

NB:you can set where it goes in the post by hitting insert inline.

the hit reply button

[dx100uk]

outside of 6yrs...

 

there is NO TIME LIMIT ON PPI RECLAIMS.

 

litlle spoofers!

 

dx

[jdene]

ok converted letter to pdf Thanks for all the help hope this one is readable

 

jdene

[jdene]

I have the original documents relating to the loans and insurances which is where i got the figures from but my calculations for the intrest may be out, not 100% if i used the correct formula.

jdene

[dx100uk]

[EDIT]

 

the limitations act does NOT apply to PPI

the FSA would really LOVE to see that letter

 

i suggest you write back

 

including the FSA statement

and fact that the FOS clearly state that if the complainant has all the documents [and you have]

 

they should not

simply look for EXCUSES

to fob off PPI complainants.

 

tell her you have fwded her letter to the FSA awaitng a reply too.

 

have you all the statements

 

they obv have info on their systems

 

did you sar them?

 

dx

Edited March 7, 2013 by alanfromderby

[jdene]

dx100uk thank you for your reply, I will do as you have suggested,

 

I dont have all the statements and i have not SAR them,

but i have the documents from the mortgage I took out after them showing the payments made to clear both loans,

these also proove that no reimbursement was made of any of the premiums.

 

Can you tell me where I can get a copy of the FSA statement to refer them to it please,

or any other legislation that prooves they are acting against the FSA and the FOS.

 

Regards

jdene

[dx100uk]

http://www.financial-ombudsman.org.uk/default.htm

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?305682-FSA-Handbook(1-Viewing)-nbsp

 

lots of other info in the stickys of this PPI forum too

 

dx

[jdene]

Reply sent and copy of thier letter sent to FSA, so hopefully get a response from both soon lol.

[jdene]

Do you think it is wort sending an SAR if they have not kept any of my documents or information ?

[dx100uk]

yes

 

dx

[jdene]

SAR prepared ready to post, no reply yet from my response letter so fingers crossed.

[jdene]

Dont think the lady likes me

 

this is the reply i recieved from her today,

she only included the documets for the one insurance and not the life cover or the other ppi

and it shows clearly the cover only lasts for part of the life of the loan and I think it only applied to the loans taken out at the same time

which means it would not pay out after the loan was repaid.

 

and the sales rep definately told us they would not give us the loan without the insurances

despite what thier documents say, maybe they would have but we were told different.

 

They dont seem to be willing to change thier stance and I wonder how many they have managed to put off claiming thier insurance back.

Any help with the next step would be appreciated

 

jdene

[jdene]

What would my next step be with this this lady is a little full of herself.

 

jdene

[dx100uk]

take the letter apart bit by bit by bit

 

sec 32c limitations act for a start! 'a mistake' WHEN YOU BECAME AWARE.

[jdene]

Thank you for all the help it is much appreciated

 

jdene

[alanalana]

Dont think the lady likes me

 

this is the reply i recieved from her today,

she only included the documets for the one insurance and not the life cover or the other ppi

and it shows clearly the cover only lasts for part of the life of the loan and I think it only applied to the loans taken out at the same time

which means it would not pay out after the loan was repaid.

 

and the sales rep definately told us they would not give us the loan without the insurances

despite what thier documents say, maybe they would have but we were told different.

 

They dont seem to be willing to change thier stance and I wonder how many they have managed to put off claiming thier insurance back.

Any help with the next step would be appreciated

 

jdene

 

Hello jdene,

 

IMO I believe you should not mess about with these people as they will keep fobbing you off and giving legal argument to your claim for mis sold PPI. I would gather all your information to date, all of your consumer gredit agreements, letters and any other information you have in relation to your complaint of mis selling PPI. Lodge a case with the FOS.

 

Please follow this link to a multitude of more links that may help you.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?135060-Mis-sold-PPI-Want-your-money-back-use-these-links-to-help

 

Do not be fobbed off by [EDIT] legal persons who write snotty letters. They get paid to stop you getting your due money back.

 

Fight on.

 

aa

Edited March 7, 2013 by alanfromderby

[alanalana]

Remember a complaint to the FOS will automatically result in a fee to Money group of £850 to take on the case you may like to inform them of the action you intend to take.

 

The £850 figure comes from IMS21 it used to be £500 when I was last involved with CAG.

 

Good luck we are with you.

 

aa

[jdene]

Thank you for your advice it is much appreciated

 

jdene

[jdene]

Getting things together for theFOS complaint but would love to send a good reply to that last letter i recieved, but struggling with the legal arguments .

 

jdene

Edited March 7, 2013 by alanfromderby

[jdene]

Could someone give me a few pointers on a reply to the last letter recieved please, just think the tone of thier reply justifies a response answering the points she has raised, any help would be appreciated.

Regards

 

jdene

[dx100uk]

yes i meant to try last night but we've wild snow

and that had me busy

 

1st this winter too

 

still snowing now!

 

 

dx

[jdene]

Thats fine dx100uk ill wait for your advice on the letter, the weather been playing havoc here as well, thank you for your reply.

jdene

[dx100uk]

dear miss....

thank you blah blah..

I am rather concerned that for someone with LLB Hons & 8yrs of responsibility over handling PPI complaints & p'haps a even a team, mis quotes the statute of limitation

and in deed the advise contained on the FOS and FSA websites concernig PPI.

In relation to PPI,

the correct is 32b

Section 32(1)(b) of the 1980 Limitation Act postpones the commencement of the limitation period where

in case of fraud, concealment or mistake.

 

In such cases,

“the period of limitation shall not begin to run until the claimant has discovered the fraud, concealment or mistake or could with reasonable diligence have discovered it.”

the rest of the letter is pure speculation that the correct process did take place.

she was NOT THERE IN THE ROOM

when the advisor told you you had to have it.

dx