Currys / Pcworld terrible service

[nigedad]

I wanted to purchase an Apple laptop and the sales person sold the benefits of the apple warranty and after care so I agreed to purchase that along with a dslr camera,total cost £1700.

 

This took far to long to process for a start only to get all the way through for their till to take the money from my account and then reverse the payment because the serial number didn't match Apples records. The assistant tried again, this time the payment was declined because they had already taken the money which takes between 7-10 working days to go back on my card.

 

A further hour talking to my bank explaining we hadn't purchased anything and the only way we could reverse the payment quicker is if they fax them explaining the situation. Currys don't have a fax but could email, we ended up leaving having purchased nothing and having spent £1700 and as of yet still have no refund 24hrs later.

 

Whilst waiting I also watched as customer after customer walked out because they could find any staff to serve them and the staff member serving us was rude to more than customer telling one guy he was unable to clone himself, and when I asked if he was going to keep a copy of our refund in case I need to come back he explained he doesn't keep a draw at home especially for refunds, Comet have just gone bust I don't think its long before we see Currys and Pc world in a similar position.

 

Avoid like the plague I know I will never shop there again.

Edited January 16, 2013 by citizenB

[CayC73]

KEEP FIGHTING for your money ! call them email them EVERY DAY!! it too me 3 days shy of a month to get my cash back from Pc world !! they are AWFUL! and you will find you will not speak to the same person more than once and have to repeat your self over and over and over to be fobbed off !! but do not give up!!

[BankFodder]

Be careful about them. I expect that they will follow upon the heels of Comet before too long