@curryspcworlduk curry's delivered new Washer, but have yet to take old one away - help

[blakey235]

hi all,

i purchased a washing machine on line from curry's on 26th december 2012.

my wife and i are pensioners

 

the reason we chose to purchase from curry's was, they offered free delivery and collection of our old machine,

and the new machine had a five year warranty,

 

the first paragraph of the conformation of order e-mail states,

we will contact you to confirm a date for delivery.

 

at 17.15 hours 3rd january 2013 while my wife was alone at home,

they called to deliver the new machine,

 

we had not received an e-mail or telephone call to confirm a delivery date,

even though we have an online account registration with our e-mail and phone numbers,

 

the old machine was still plumbed in when they called,

we were still waiting for a delivery date so my son could disconnect the old machine ready for them,

 

my wife age 65 tried to refuse delivery,

they cajoled my wife to except delivery browbeating her with threats she would not get another delivery for 4 to 6 weeks,

they carried the machine into our small kitchen and left it there with all the packaging still on the machine for my wife to remove,

 

when I arrived home half an hour later i was incensed at the delivery driver,

and angry at my wife for not refusing delivery. (who is recovering from removal of kidney and later womb through cancer)

 

fortunately my son lives near and came and plumbed in the new machine,

but we still have the old machine in the kitchen it is far to heavy and awkward for my wife and i to move down a narrow hallway,

 

I know we will be held at fault because my wife accepted delivery,

and that curry's don't give a toss now they have been paid,

i feel impotent against them and the way we have been treated.

[Conniff]

Welcome to our forums Blakey.

 

You must write to Currys by recorded delivery and give them 7 days to come and pick up your old machine for disposal as per the contract. You should then go on to say that if it isn't removed by the 7th day you will get a private contractor to do it and send the bill to them for reimbursement.

 

Normally I would wait for a response to a first letter but you can also tell them in this letter that failure to reimburse will result in further action being taken.

 

If you feel you need to make a complaint about the delivery and the staff, then drop an email to the big boss - Sebastian.James@dixons.co.uk - and see what he has to say.

Edited January 3, 2013 by Conniff

[Conniff]

I have moved your thread to the Currys/Dixons section.