Credit Security Ltd & £15 debt for BT non DD fees

[dark vader]

I have refused to pay BT a final bill of £15.46 due to the fact that i have asked and written on many occasions since december 2011

 

the particulars of their processing fee which i was getting charged for paying by non direct debit ,

 

CSL (debt collectors) wrote to me on the 5th dec 2012 demanding the £15.46 ,

 

they also rang a friend (3rd party) on the 10th ,

 

5 days after contact by post so they had direct contact with me already,

 

has anyone else claimed for this breach by a debt collector ?

[citizenB]

You could make a complaint to the OFT, because this is indeed a breach of their guidelines.. and all for £15.00 !!

 

Did they pass on any of your details to the 3rd party ?

[citizenB]

'Using neighbours to pass on messages to trace subjects is an unacceptable practice that contravenes our debt collection guidance. It has the potential, whether unintentional or not, to lead to the disclosure of private financial affairs and to cause distress and embarrassment, and we have made this clear in discussions with the Credit Services Association.

 

From an OFT press release in 2009 in respect of Link who also used to do this quite a lot.

[dark vader]

im unsure ,

 

but its clear that they hide behind the CSL image to the sofa people etc,

 

i have written 1 letters with 14 days in regards to the contact of a 3rd party when they clearly had direct access to me as proven by the letter,

 

this contact under the FDCPA is clearly a breach and has a valid claim for damages,

 

regards to the BT refusal it seems to be a common problem that BT do not have the particulars for the processing fee

and every one i speak to there gives me a completly differant answer

Edited December 21, 2012 by dark vader