Credit Services Association's new wishy washy 'Code Of Conduct'

[42man]

Obviously they had to change it due to a significant number of DCA's being in breach of CPUTR2008. Lowells Head Of Compliance - Sarah De Tute (who is also President Of The CSA) probably instigated this as they rarely complied with the old code..... - http://www.csa-uk.com/media/editor/file/CSA%20Code%20of%20Practice%281%29.pdf

 

Certainly they omitted the points they had no hope of complying with namely

 

a) Conduct its business lawfully, comply with

all relevant UK legislation, regulation

and judicial decisions and trade fairly and

responsibly.

Comply with debt collection Guidance as

Published by the Office of Fair Trading

 

b) Adhere to all relevant requirements under the

Consumer Credit Act 2006 and any other

relevant legislation.

[42man]

I love this one too

 

d ensure that staff members who use pseudonyms can be easily

identified within the organisation

[PGH7447]

credit service association - in name only - they are a sop created soley to please the oft and to employ put out to pasture old debt collectors, and are of no use to the consumers what-so-ever

[ScarletPimpernel]

I suspect that the only real purpose of the CSA code of practice is to lend an air of legitimacy to the way DCAs conduct their business. Given the incestuous relationship between the CSA's officers and the DCAs (i.e. that they are one and the same), I cannot see how the code can be properly and transparently enforced - it'd be like asking Harold Shipman to investigate unexplained deaths in the elderly.