Well and Truly Ripped off by Comet!

[BillyLP]

I bought a dishwasher on Monday from Comet which they had in stock in their Distribution Centre.

It was due to be delivered on Saturday morning .

 

As I understand that dishwasher is now mine.

 

On Thursday after hearing that Comet was going into Administration I phoned to make sure there wouldn't be any problems

but they assured me everything was in order for a Saturday delivery.

 

On Friday evening I got a call from Comet to say it wouldn't be delivered and that I was to go back to the store for a refund.

 

I went to the store on Saturday to be told there wouldn't be any refunds.

 

So I am now out over £300 and stand to get nothing back.

 

They will not tell me what happened to the dishwasher that was sold and allocated to me for delivery.

Is this fraud?

[caro]

If you paid by credit or debit card you can claim the money back.

 

I don't know about fraud. Obviously their financial problems mean they may not have the money for refunds.

[BillyLP]

If you paid by credit or debit card you can claim the money back.

 

I don't know about fraud. Obviously their financial problems mean they may not have the money for refunds.

 

Thanks for the reply. I was told a refund claim from Visa debit (chargeback ) is not guaranteed.

With regards to the fraud, the reason I asked this was that they took my money and put my name on the machine I bought. They surely can't rip my name off it and sell it again to someone else or return it to the supplier without refunding my money?

[johnym]

Seems to backup the claims that stock is being recalled from stores and distribution centres. A relative has had something similar happen to them yesterday with the exception of a phone call, the delivery just never happened but luckily they paid with a credit card. The Chargeback would be your only hope otherwise you’ll find yourself on a very long list of creditors waiting to be paid.

 

Some items are sent directly from the Manufacturer, I had an Indesit washing delivered a month ago, it was bought from John Lewis but delivered directly from Indesit/Hotpoint. Its possible Comet haven’t paid the Manufacturer for the machine you ordered or they’ve suspended all Comet deliveries in fear they won’t be paid for them.

[BillyLP]

They did have it in their Distribution Centre on the Monday as it showed on Comets system. I believe Bosch took stock from them but they shouldn't have taken sold items.

[caro]

They did have it in their Distribution Centre on the Monday as it showed on Comets system. I believe Bosch took stock from them but they shouldn't have taken sold items.

 

Why shouldn't they if they hadn't been paid for them?

[BillyLP]

If they hadn't been paid for then fair enough but it is seldom as straight forward as that. One store 20 miles away had two of these dishwashers in stock but they didn't remove them from the store so I presume they had been paid for. They also didn't collect another 27 that were spread through the other stores in Scotland!

They could have taken the dishwashers from the Distribution Centre in compensation for other stock that had been sold but not paid for.

They wouldn't let me collect a dishwasher from a store which had one!

[caro]

Thanks for the reply. I was told a refund claim from Visa debit (chargeback ) is not guaranteed.

With regards to the fraud, the reason I asked this was that they took my money and put my name on the machine I bought. They surely can't rip my name off it and sell it again to someone else or return it to the supplier without refunding my money?

 

I do agree that Comet should have honoured your purchase, but as you say, things are rarely that straight forward. If it was me I'd try for the chargeback. Fraud is a crime and I'm not convinced the police would be interested.

[BillyLP]

I do agree that Comet should have honoured your purchase, but as you say, things are rarely that straight forward. If it was me I'd try for the chargeback. Fraud is a crime and I'm not convinced the police would be interested.

 

Thanks for your help and prompt replies, I'll try for Chargeback through the bank.

[BillyLP]

It pays to use Visa Debit, the money will be refunded from Visa to my account.

[caro]

Wow that was quick. I'm impressed!

 

I hope you can get what you want now.

[BillyLP]

Wow that was quick. I'm impressed!

 

I hope you can get what you want now.

 

Very impressed with the way it was handled by LloydsTSB and Visa. We bought another machine today from Currys.

[presco]

Beware!!!

 

I bought a microwave from Comet on 29th October, it has become faulty and Comet will not exchange or refund NOR will the manufacturer!!!!!

 

Panasonic have told me that because it is still within the 28 days they are not obliged to help and it should be returned to Comet.

 

They advised that the only thing they could do was offer me a repair at the nearest service centre which I have to drive to, which is 50 miles away.

 

It has to be left there whilst the repairs are done and then collected again by me.

 

All in it would mean a drive of some 200 miles simply to fix a £149.99 microwave.

 

Just thought I'd let people know that even if you get your goods you may still get problems if a fault develops in the early stages.

[Michael Browne]

Beware!!!

 

I bought a microwave from Comet on 29th October, it has become faulty and Comet will not exchange or refund NOR will the manufacturer!!!!!

 

 

Did you pay by credit card? If so, the have a joint liability under Section 75 of the Sale of Goods Act.

[presco]

Fortunately yes we did, however, we now have to take up the matter with the credit card company, in the meantime we are still without a microwave.

[Michael Browne]

But at least with Comet in administration, there shouldn't be any arguement from the CC company

[itstheone]

But at least with Comet in administration, there shouldn't be any arguement from the CC company

 

Thats what my bro-in-law thought.

 

He paid for a fridge/freezer, which he never received, with a visa debit card, contacted the bank for a chargeback and he was told to write to the administrator and ask for the money back. He has to wait to receive an offer, 2p in the pound or whatever, before the bank will refund the difference.

 

I'm not sure if the bank are giving him the runaround or if this is how it's meant to be?

Edited December 28, 2012 by itstheone
clarification

[Surfer01]

Thats what my bro-in-law thought.

 

He paid for a fridge/freezer, which he never received, with a visa debit card, contacted the bank for a chargeback and he was told to write to the administrator and ask for the money back. He has to wait to receive an offer, 2p in the pound or whatever, before the bank will refund the difference.

 

I'm not sure if the bank are giving him the runaround or if this is how it's meant to be?

 

Bank are chancing their arm. They should be doing a chargeback

[itstheone]

Bank are chancing their arm. They should be doing a chargeback

 

Ok, thanks.

 

I'm seeing him tonight so i'll let him know.

 

I did ask him if he had legal protection on his house insurance and if he did let them deal with it.

[raydetinu]

well thats the first time I have heard of a visa debit chargeback being done so quick, they usaualy prevarcate to the extreme, before anything is done about it.

well done anyway. ( its voluntary and banks do not always play ball )

[dx100uk]

Chargeback is not voluntary!

 

dx

[raydetinu]

Visa debit card are, no legal back up! ( credit cards are covered by section 75 of CCA )

Edited December 29, 2012 by raydetinu

[raydetinu]

dble post sorry, computer glitch!

[caro]

well thats the first time I have heard of a visa debit chargeback being done so quick, they usaualy prevarcate to the extreme, before anything is done about it.

well done anyway. ( its voluntary and banks do not always play ball )

I think you'll find it's not voluntary although I agree they don't always play ball. I'm on my phone at the moment so can't link but Govan Law Centre have had something of a breakthrough with regard to this.

[raydetinu]

It has no legal back up, it is an arrangement between the banks and visa.