Minicredit - bank refused chargeback request

[Flo77]

Hi there I would be grateful for advice dealing with these parasites minicredit. I took out a £100 loan which I knew I would be able to repay on my payday which i told them was 28th September. Technically we should get paid on the last working day of the month but often it hits our accounts the day before. I have 2 current accounts one for credits/spending and one for household bills. I am trying to pay off my overdraft on the one account so that I can close it as Lloyds tsb have started charging for the overdraft which used to be free, in addition to the the £25 a month account fee. I arranged to have my salary credited to the second account in preparation for this and had begun the process of changing over direct debits etc but as i still have some payments (including the mini credit loan) coming out of the account I plan to close, I transferred some funds into the account for this purpose. Mini credit charge £2 for changing your debit card details and you have to have funds in your account to change the details and i didn't so i couldnt give them the card details for the preferred account prior to the repayment date.

 

I thought as I had told minicredit that my payday was 28th that the funds would be debited on 28th. I transferred funds on 27th for this purpose.On 2nd November i noticed an email from minicredit stating I had defaulted, I was really confused. I logged into my account with them and my loan was showing as overdue. I looked at my bank accounts and it became clear that minicredit had tried to debit the funds on Sunday 30th September - who gets paid on a Sunday ?? its not a working or banking day. As on Sunday my regular direct debits were in the system and earmarked to be debited the next day this did not leave enough funds for mini credit. Whilst I had the funds available in my other account for my direct debits(lloyds give you up until 3.30pm that day to pay in any necessary funds to cover recent debits) as mini credit had tied to take a card payment this was declined by my bank. I immediately attempted to make a card payment online for the full loan amount (which included a £25 charge. The payment would not go through but there was no reason why that I knew of. A while later I got an automated call from Lloyds TSB fraudline to my switchboard at work. I couldn't complete the request as we have an analogue system so I couldn't press the appropriate buttons.I tried calling back when I got home(as I had had a missed call to my landline) but you just get a message saying they Lloyds Fraud department have called and will call again.

 

I emailed mini credit through their stupid web form query system and they told me that another £55 charge had been added. I asked them why they had not taken the funds on 28th when they were available and they said that I had told them my payday was 30th. They also said that more charges had been added for 'failed debit card attempts

They said that I should take this up with my bank as to why the online payment wasnt allowed and that they dont refuse any payments. I should also add that they charge £4.50 for making a payment or a partial payment ! on top of everything else.

 

I was not happy about paying these charges and whilst i had the actual amount payable I didnt have another £55 for the added charges so even if I had paid they would still have kept adding charges on top of charges. I have been sending them messages through their web based form and their replies have been unhelpful,rude and at times intimidating. They refuse to help in any way shape or form. They did say they would consider a reasonable request for settlement if paid in full immediately by debit card over the phone. They said if I pay on line it will just come off the balance. They have now started helping themselves from my account whenever they feel like it taking small payments of £15 and £25 up to 3 times a day when funds are available. They have taken my child tax credits. So far they have had £155 from me. The loan was for £100 and £137.50 was payable under the agreement on 28th Sept or 30th as they claim. The interest to date they say is £58 but there are default fees of £80 and a 'broken agreement fee of £100 !plus failed payment charges of £5 up to 3 times a day. My account shows a debt of £340 and has been passed to debt collection but they are still debiting from my bank and have taken £155 already. I offered to pay them what I owe plus interest several times but told them I will not pay these ridiculous charges and I will not speak to them on the phone or give my debit card details to anyone over the phone. Up to now my bank havent allowed any payments if there have been no funds in my account but yesterday they allowed minicredit to take £25 making me overdrawn. I rang lloyds and explained the situation and they refused to help. I asked for a chargeback but they refused. The guy said that debit card payments are promised payments and they dont get involved with payday companies. I have already downloaded a form for the fos and the guy said to get this sent off as they would sort it out and look at the circumstances fairly but Lloyds wouldnt get involved. In the meantime they said they would continue to make any payments to mini credit and charge me if I go overdrawn because they have no choice as they are promised payments. I said to him if these debit card payments are promised payments why did they not let the original request for the full amount go through on 30th Sept. I would then have been able to move money , job done. I asked to speak to a manager. The manager said that large debit card payments can be refused but not smaller ones so the agreed repayment of £137.50 wouldnt have been allowed. He told me there is nothing they can do to help me and I should phone minicredit . I explained that I had already tried this but he wouldn't budge. I explained that I wanted to close my account and he said if I could go to a branch and pay in enough to cover my agreed overdraft and the unauthorised amount by 3pm they could close my account provided only if mini credit hadn't earmarked any funds !He said it will be in the minicredit terms and conditions that they can take these amounts. I agree this may be the case but I thought that you can remove authorisation for recurring payments. He said payday loans are separate issue.

 

I have since done some reading up on here regarding chargebacks and it appears Lloyds are in the wrong and they should action my request and do a chargeback and not authorise any further payments. Can I get this chargeback and can I stop the payments. I dont have the funds to close the account at the moment and am incurring daily overdraft fees on top of everything else.

 

Mini credit have sent a 'doorstep visit' letter. It gives no postal address for mini credit. I have emailed them telling them I do not consent to a doorstep visit. I have also told them I will not speak on the phone only in writing or email. I have also emailed them telling them I have removed my authorisation for them to take card payments.I have taken people on before and am quite knowledgeable about my rights, alot of it learned from this site. I will not be intimidated by them but this lot are the worst I have ever dealt with and after reading others experiences I am worried that my debt will just keep increasing , I now owe £500 for a £100 loan of which you only actually get £93.50.

 

Mini credits complaints dept said they will accept as settlement the amount borrowed £100, interest to date £58, default charges £80 but they will waive some of the failed debit card fees (which stand at £159) and the £100 broken agreement fee.This means they still want £238 plus a percentage of the £159 ! but that is still increasing. I responded saying as they have already had £155 I will pay them £3 which is the remainder of the interest at that date. I await their reply which I am sure will not be a welcome one.

 

2 things here , how do I tackle mini credit ? If it goes to OPS which I understand is their in house debt collection, can they enforce all these charges on top of what I have paid them and do my bank have to comply with my request not to pay them any more money and to do a chargeback on yesterdays payment ?

 

I am going to send a complaint off to the FOS but I am worried about them continuing to take money from me in the meantime. Please help ,what should I say to my bank and who should I speak to ?

[stitchly]

Firstly PAY THEM NO MORE! You have paid them enough already!

 

Write or email them telling them that you are putting the account in dispute and that you are complaining to fos.

Ignore there threats and silly charges.

Open a new bank account(with a different bank) and close your current bank account if you can,that will keep these thieving chancers away from taking anymore of your hard earned!

 

Fos will sort them out just be clear and truthful when you fill in the forms.It will take a while to sort this,fos are incredibly slow but normally fair:wink:

 

Good Luck

[Flo77]

Thanks for the reply I can't close my account as I don't have the funds available to clear my overdraft yet. I also don't know how to stop them taking more money as my bank won't help. I have another account with lloyds and am keeping all my money in there but now that lloyds are allowing them to take the funds even though there's none available I'm very concerned. I really need some advice as to whether I am within my rights requesting a chargeback and requesting that they make no further payments. Thanks

[Nao]

Get a written complaint to the Bank demanding a final answer, once you receive that or after 8 weeks if the Bank would not reply report the Bank to the FOS for violation of the payment services regulation which is law in the UK since 2009 and requires the Bank to refund any unauthorized transaction immediately unless they proof you acted fraudulently or did not inform them without undue delay.

[Flo77]

Thanks - done a letter to my bank today !

 

Incidentally can anyone help with this - Got an email from minicredit 'claims dept' My jaw is on the floor !! I have emailed them over the past week informing them of the following. .

 

I will only correspond in writing or by email not over the phone and have attached harassment letter.

I have told them under no circumstances will I allow a doorstep collector to visit me and will make no such appointment etc etc

I have removed my authority for them to take payments from my card and have notified my bank

I will pay them no further payments as they have already had more than enough from me

I will not give them debit card details over the phone

 

Before they had debitted my account with small payments now totalling £155 for a £137.50 debt I told them I was wiling to settle what I owed ie the amount borrowed plus interest but would not pay their charges, I have since told them I would pay them £3 and no more which would be what I owe them for the original loan and interest at that date.

 

I havent asked them any questions and have made it clear that I will pay nothing further to them, told them I dispute the added charges, that they have debitted money unlawfully and that I am contacting the FOS.

 

They have sent this response

 

A MiniCredit Claims Department member has replied to your claim, xxxxxxx with the following response:

 

The Following Response is being sent to You according to the Formal Complaints Procedure.

You are able to request the continuous payment authority to be stopped by the bank as they have provided You with the debit card:

 

How does a continuous payment authority work?

This method of payment is set up by you giving your debit or credit card details to a company to which you wish to make a regular payment. This can be done over the phone, in person or online. Often there is no written record of the authority being set up.

 

A continuous payment authority gives the company you are paying the mandate to:

1. Take payments on dates of their choosing

2. Take payments for different amounts

These authorities don't have the same guarantees that a direct debit has regarding the date or the amount of the payment. Keep a close eye on your bank statement to ensure that all payments match your expectations.

 

How to cancel a continuous payment authority

You can cancel a continuous payment authority either by telling the company, or by telling your bank.

 

If you tell your bank to stop the payment being taken, it has to do so. However, you should make sure that you inform the company taking the payment - particularly where you have a contract or credit agreement in place. If this is the case, you may still need to make any remaining payments.

 

Doorstep collectors visits are not necessary if You make regular partly payments. Any amount that You can pay will postpone the Doorstep Collectors visit for another thirty days.

 

When our system tried to debit the full repayment on the due date it was declined by the bank. If the funds were available on Your account then please contact Your bank to ask why they did not allow us to take the payment.

 

We are willing to consider the possibility to agree on a lowered settlement amount if it is reasonable and paid in full during the phone-call. A reasonable settlement amount needs to cover the Loan principal (100.00 GBP), the daily interest of 1% of the Loan principal per day for every day the funds have been used, and the two penalties for breaking the Loan agreement (80.00 GBP). We are willing to waive some of the failed debit attempt fees and waive the debt recovery fee 100.00 GBP added on the 30th overdue day. Please contact our Customer Support on the number xxxxxxxxx when You have funds available to offer as full and final settlement. If the settlement is agreed, the payment has to be made with a debit card immediately.

 

Our Customer support is open from Monday-Friday 8AM-8PM, Saturday 9AM-8PM, Sunday 9AM-5PM.

 

Microcredit Ltd has activated a Hardship application on Your http://www.minicredit.co.uk online account. Please log in to Your account follow the instructions and send the application back to us.

 

In order to apply for Hardship status of your account, please follow the instructions below:

 

1) Please fill in your current income details.

2) Please fill in your current expenditure details.

3) Please fill in your creditor details

4) Please review the details.

5) Click Print the form

6) Sign, date and fax the form to

7) Our team will need to assess the proposal. You will be contacted by our Hardship team member within 5 working days from the date the form is received to come to a mutually agreeable solution.

 

To discuss Your monthly payments and the repayment plan balance please contact us on from 9AM to 9PM Monday to Sunday. We may require documentary evidence of your financial difficulties.

 

Please bear in mind that the status of the account will not be changed until an assessment has been made by our Hardship team. All the charges will be added until full repayment has been received or until the Hardship team member has contacted You and set up an agreement.

 

 

We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email.

 

Kind regards,

Minicredit Claims Department

 

They are telling me to submit all my income and expenditure and want me to call them to set up monthly payments !! For what exactley ! They are saying they will not put the account on hold or stop adding charges !! Does this however give me proof for the bank (not that Ishould have to provide it) that I was within my rights requesting they pay over no more to Mini Credit and requesting they cancel the cpa ???

 

They state above that a doorstep agent will go away for 30 days if I make a payment and that a doorstep visit is necessary as I 'havent kept up with my payments' !! They've had their money and more !! They attempted payment on the wrong date !!

 

[Nao]

It looks like they didn't read or deliberately ignored what you sent them, hardship application, i and e forms... that all got nothing to do with your situation.

 

Send them a quick list of the sums involved in each direction and that you consider the debt settled in full and the account closed.

 

for the list:

Amount borrowed: 100

1 month interest: 30

Initial default fee: (if they added one, it would have to be fair, lets just go with the 12 limit that applies to credit cards, if they want more than that dispute it as well by leaving it out of the list).

Amount repaid to date: insert amount

 

Then at the end add something along the lines of: Any charges, fees and interest other than the ones in above list are to be considered disputed with immediate effect and I will defend by any and all legal measures deemed necessary, all relevant regulatory outfits have been informed of your behaviour.

[westfield]

I would email them back telling them to go boil their heads (don't use those words) and if they think they have a case to take you to court. Meanwhile unless they confirm the account is now closed you will be reporting them to the Oft, FOS. as well as your contacts in the media.

[Flo77]

Emailed them as per Nao and westfield, told them i'd pay the loan plus interest plus one 'default' fee £25. As i have already paid them £155 i've more or less paid up. I've asked them to close the account or I am reporting them etc etc and that I will happily see them in court .basically repeating myself as I've said most of this already, i sent in upper case and large print. They replied quite quickly with this !! words fail me !

 

This message looks suspicious to our SmartScreen filters.

-- do not edit --

 

Dear xxxxx

 

A MiniCredit Claims Department member has replied to your claim, xxxxxx with the following response:

 

The Following Response is being sent to You according to the Formal Complaints Procedure.

 

We are not able to stop the automated debit attempts as the system is automated to act according to the Loan agreement.

 

If You stated that You had the funds available but in another account then You should have transferred the funds linked to Your registered debit card so the loan would have been repaid.

 

We are willing to consider the possibility to agree on a lowered settlement amount if it is reasonable and paid in full during the phone-call. A reasonable settlement amount needs to cover the Loan principal, the daily interest of 1% of the Loan principal per day for every day the funds have been used, and the two penalties for breaking the Loan agreement (GBP80.00). We are willing to waive most of the failed debit attempt fees and waive the debt recovery fee GBP100.00 added on the 30th overdue day. Please contact our Customer Support on the number xxxxxxxxx when You have funds available to offer as full and final settlement. If the settlement is agreed, the payment has to be made with a debit card immediately.

 

Microcredit Ltd has activated a Hardship application on Your http://www.minicredit.co.uk online account on the 6th of November 2012. Please log in to Your account follow the instructions and send the application back to us.

 

If You do not wish to settle this outstanding account with us before the defalt date then unfortunately we have no other option but to send Your account to our debt recovery partner after the 120th overdue day with the default balance. Please reconsider Your options.

 

We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email.

 

Kind regards,

Minicredit Claims Department

 

'you should have transferred funds' 'reconsider my options' who do they think they are !!

[westfield]

I would now ignore them. Keep all your emails etc. They are so thick they use automated responses.

[Flo77]

Voicemail from minicredit (Eastern European/russian sounding voice which came from an international number) telling me to fund my bank account so that 3 payments can be taken !

[westfield]

Does it end by saying" this is minicredit "?. It is an automated call so i would not worry about it. Are you still able to log into your online account? There will be all your details there which will confirm what day you get paid. If it is in your favour get a screen shot of it or print the page out. I suspect that all the letters that come from minicredit claims are auto generated with various paragraphs used depending on key words you put in your letter.

[Flo77]

Yes it does say that at the end. Also when I logged into my account my payday is shown as the day I stated but minicredit said that I must not have moved the slider wheb i requested the loan even though i confirmed my paydate in the details they ask for and so that is the date they go by regardless of what is says in the details !! I obviously can't prove whether I moved the slider or not.

[westfield]

Flo I believe that they will never take you to court and that even if they did with a screen print of your application their assertion that you must have moved the slider would be dismissed. You could of course become proactive and email kristel.martinson@minicredit.co.uk who is allegedly head of customer support. Tell jerk you have evidence of their breach of contract etc etc and demand restition for your costs. Not sure i would do that but its a possibility.

[Flo77]

Flo I believe that they will never take you to court and that even if they did with a screen print of your application their assertion that you must have moved the slider would be dismissed. You could of course become proactive and email kristel.martinson@minicredit.co.uk who is allegedly head of customer support. Tell jerk you have evidence of their breach of contract etc etc and demand restition for your costs. Not sure i would do that but its a possibility.

 

Thanks very much for all advice will bear the above in mind. I think I'll wait a while and see if I hear any more. If they do attempt to recover all the charges then I will keep fighting. I've got all my emails,screen prints etc as evidence.

[westfield]

Wise move IMHO. although keep the email address just in case

[Flo77]

Just thought I'd update you. in my last reply to minicredit sent to the usual 'claims' email address I asked that my complaint be forwarded to a real person and that they give their name and deal with my complaint properly instead of replying with automated rubbish that doesnt answer my questions properly. I reiterated everything that i have said before in my email. Out of the blue today i received this reply . . . .from Kristel Martinson !!!

 

Dear xxxxxxx

 

Microcredit Ltd provides short term payday loans. The Customer chooses the due date him/herself and it is also possible to apply for the roll-over latest on the due date and keep the loan for another period of time if the credit check result allows You to. The Loan Agreement was signed by Yourself and sent to the e-mail address You entered on our webpage during the registration. According to the Loan Agreement You have to make all payments with a debit card and the only possibility to make payments is available on Your MiniCredit.co.uk online account.

 

On the due date the 30th of September 2012 You had to repay the amount £390 for the loan of £300 provided to You on the 10th of December 2011. We did not receive the repayment and the system started adding the overdue charges and interest according to the Loan Agreement.

 

The total outstanding balance £1635 from the date of issuing (10th of December 2011) until the default date the 4th of May 2012 consists of the following:

 

1. Loan principal £300

2. Interest in total £450 (1% of the Principal per day)

3. Overdue penalty £25 (was added on the 1st day overdue)

4. Overdue penalty £55 (was added on the 3rd day overdue)

5. Debt Recovery fee £100 (was added on the 30th day overdue)

6. Debit Attempt fees in total £680 (every unsuccessful attempt to receive the repayment costs up to £5).

 

Microcredit Ltd used the contractual right to debit payments from Your registered debit card towards the outstanding balance from the due date and have received the following payments:

2.10.2012

£15

3.10.2012

£25

3.10.2012

£25

10.10.2012

£15

31.10.2012

£25

31.10.2012

£25

31.10.2012

£25

 

The partly payments decreased the total outstanding balance and the current balance is £384.

 

As You chose the due date to be on the 28th of September 2012 we sent a TEXT message to the registered mobile phone number 4 days before the due date informing You about the roll-over possibility. The information regarding the loan balance and due date is also 24/7 available on Your MiniCredit.co.uk online account.

 

We are willing to waive the debit attempt fees and the debt recovery fee from the outstanding balance, but we are not willing to decrease the interest.

 

The settlement amount we are willing to accept today on 14/11/12 is £95 and will increase by the interest 1% of the loan principal per day until the date of payment.

 

 

Kind regards,

 

Kristel Martinson

MiniCredit.co.uk

Head of Customer Support

and Claims Department

 

 

http://www.minicredit.co.uk

kristel.martinson@minicredit.co.uk

 

 

Its a load of rubbish , look at the amounts and dates mentioned !its like 2 emails merged together !!! it refers to a £300 loan and then goes on to say the balance is £1635 !! it says i defaulted in may !! but i took out the loan in september 2012 for £100 !!!

 

Needless to say its printed off and put in folder with all the others ! Anyone got any sugestions on what if anything i should do next ??

 

Also they always refer to the credit agreement that was 'emailed' in all my dealings with them i can honestly say i have never ever had an email containing the credit agreement. the one saved as a pdf in my online account mentions nothing of any failed debit fees,debt managment fee or that they will attempt to debit my account when they feel like it. theonly charges reffered to are the £25 and £55 'default fees' on 1st and 3rd day.

 

i never got a text re rollover and i didnt want a rollover either ! i planned to pay it in full and get rid !!!

 

I realise they may have made an admin error here but how can they get away with charging anyone £685 in failed debit card fees ! The fact that they have made so many errors in this email which makes absolutley no sense at all makes me quietly confident that i may actually have the upper hand here - unbelievable !!

 

[Flo77]

Also just realised that she acknowledges above that i chose the due date of . . .28th SEPTEMBER !! and didnt say 30th as they stated before and it was 30th that they attempted to debit the funds by whichtime other payments were in the system !!!

[westfield]

Well i suspect they have a very poor grasp of English and use templates.Either that or the Y is stuck on the keyboard. I hate them with a passion

[Flo77]

Replied pointing out all the errors with dates and figures etc and also the confirmation that I chose 28th as due date. Received this at 8.30 this morning.

Dear xxxx

 

I apologize for the typing error, but the due date was chosen by Yourself to be on the 30th of September and not the 28th of September and that is a fact, a provable one also. When the due date was chosen You had to confirm it once more on the next page. Immediately after the loan was issued You received an e-mail and a TEXT message stating that the loan application was approved and the loan will be transferred to your account immediately. The due date was also marked in both of those notifications. Please check Your mailbox and the received TEXT messages.

 

The due date for Your previous two loans were also marked to be the last day of the month.

 

Regardless of whether the due date was the 30th of September or You thought it was the 28th, the first time we were able to receive any payments from Your debit card was on the 2nd of October 2012.

 

At the moment we are not able to consider the loan repaid due to the fact that within the first 10 overdue days we received only £80 but on the due date You had to repay £125. A month later Your loan balance was decreased by £75 by the partly payments we received.

 

We are willing to waive the debit attempt fees and the debt recovery fee from the outstanding balance, but we are not willing to decrease the interest.

 

The settlement amount we are willing to accept today on 15/11/12 is £96 and will increase by the interest 1% of the loan principal per day until the date of payment.

 

 

Kind regards,

 

Kristel Martinson

MiniCredit.co.uk

Head of Customer Support

and Claims Department

 

http://www.minicredit.co.uk

kristel.martinson@minicredit.co.uk

 

And also this one

 

Dear xxxxx

 

Microcredit Ltd provides short term payday loans. The Customer chooses the due date him/herself and it is also possible to apply for the roll-over latest on the due date and keep the loan for another period of time if the credit check result allows You to. The Loan Agreement was signed by Yourself and sent to the e-mail address You entered on our webpage during the registration. According to the Loan Agreement You have to make all payments with a debit card and the only possibility to make payments is available on Your MiniCredit.co.uk online account.

 

On the due date the 30th of September 2012 You had to repay the amount £390 for the loan of £300 provided to You on the 10th of December 2011. We did not receive the repayment and the system started adding the overdue charges and interest according to the Loan Agreement.

 

The total outstanding balance £529 from the date of issuing (5th of September 2012) until today the 15th of November 2012 consists of the following:

 

1. Loan principal £100

2. Interest in total £57 (1% of the Principal per day)

3. Overdue penalty £25 (was added on the 1st day overdue)

4. Overdue penalty £55 (was added on the 3rd day overdue)

5. Debt Recovery fee £100 (was added on the 30th day overdue)

6. Debit Attempt fees in total £192 (every unsuccessful attempt to receive the repayment costs up to £3).

 

Microcredit Ltd used the contractual right to debit payments from Your registered debit card towards the outstanding balance from the due date and have received the following payments:

2.10.2012

£15

3.10.2012

£25

3.10.2012

£25

10.10.2012

£15

31.10.2012

£25

31.10.2012

£25

31.10.2012

£25

 

The partly payments decreased the total outstanding balance and the current balance is £388.

 

 

Kind regards,

 

Kristel Martinson

MiniCredit.co.uk

Head of Customer Support

and Claims Department

Head of customer service - what a joke !

[westfield]

God you really do have to laugh. I would imagine that if that sort of evidence were brought in front of a judge he would laugh them out of court.

[westfield]

Any more developments

[Flo77]

Hi Sorry not logged in for a while ! I have been corresponding with Kristel Martinson. In total they have had £185 off me, the last £25 was last week. I have been using another bank account and keeping the one that they have details for empty but some money went in last week and they swiped another £25. They offered a 'settlement' stating they wanted the loan amount plus interest TO DATE however as at 2nd November they had had £155 off me, the total amount payable for the loan was £135 ! how can they charge interest to date ! ridiculous. They said they wanted a further £96 at the date they offered settlement plus a further £1 per day as its accruing interest every day I dont pay. I asked her how can they be charging interest on the loan when the loan is paid. After much emailing backwards and forwards ( I wasnt going to back down) I told her I could no longer open her emails as I felt intimidated and stressed out so much so it was making me ill. I told her I wanted to escalate my complaint to their CEO. I said I wanted a full final written response and that I would go to court if necessary. The amount owing was over £500.

 

Today I received a letter (from Kristel Martinsen not the CEO) stating that my account had been closed and they would not be pursuing me for any further payment ! I was pleased but had to laugh at the part 'As a result your account has been terminated and you are no longer allowed to use our services' As if I would want to deal with these criminals again !!!

 

Well I am happy to say I've had two good results this week , Minicredit nightmare over and also managed after a year to sort out an ongoing dispute with Vanquis ! account closed , settled and default removed from credit file !Its taken some doing but if you stick to your guns you get results ! Happy Days !

[rippedoff15]

Hi Flo77,

 

How did you make payments to minicredit ?

[Flo77]

They helped themselves from my bank account taking lots of small payments. I tried to reach a settlement prior to them doing that but got nowhere, I even tried to pay in full a day late (which wasnt my fault, mini credit stated the due date was different to what i had stated as my payday) but payment wouldnt go through as it flagged up fraudulent to my bank ! They then started helpingthemselves from my bank account taking lots of small payments. I've finally got the account closed but am still £50 down. I think I'll have to cut my losses and consider it lesson learnt not to go near these kind of companies again !

[Flo77]

I've made a formal complaint to my bank also for allowing the payments as they refused to cancel cpa/do chargeback. Dont expect to gain anything by this but want to make sure my bank know of my disatisfaction and that they were in the wrong allowing unauthorised payments - nothing in minicredit t&c's stating that they will help themselves whenever they like or any mention of debt collection fee of £100.T&C's state they will attempt 3 debits on 1st and 3rd day and add £25 and £55 thats as much as it states.