dlc and osc

[cjgerm]

Hi me and my partner have an account with brighthouse

but i have been looking on here about the osc and dlc

i now understand we dont need the osc but do we really need the dlc

and if not how can i stop it ?

[cjgerm]

And can i back claim the osc ?

 

Thank you

[dx100uk]

yes you can reclaim all the payments too.

 

have a read of a few threads here.

 

dx

[cjgerm]

is the a letter i can do to brighthouse saying i will be reclaiming all the dlc and osc payments

[dx100uk]

you can but it better to gather you info first

 

have you all the statements

 

dx

[cjgerm]

We have all the info here

 

we know the only the dlc and osc will pay of the reminder of the accounts.

 

we are in our last year with them

but have fallen 4 weeks behind due to my partner being of sick from work relate stress and as she is 14 weeks pregnant and lost 2 in the past thro stress

the doctors don't wont to risk it.

 

they have been round a few times after 7p.m and i have told them why we have fallen behind

and i wont be paying the dlc and osc as they have lapsed

they said the same usual rubbish to which i ironed

[dx100uk]

ok if you know the weekly dlc/osc

 

then you need to fill in this spreadsheet

listing EVERY weeks payment to each

on a separatecopy of the spreadsheet

 

one for DLC

one for OSC

 

put their int rate apr in cell d15.

 

This second spreadsheet is a compound interest calculator and can be used both for PPI claims and Charges Reclaims on Revolving Credit Accounts such as credit cards. Compound interest is not an award that fos will give in respect of PPI claims but it can be used in PPI cases that are pursued through the courts. It is the standard sheet that is also used for charges reclaims both on credit cards and loan accounts where interest in restitution is claimed.

 

CISheet v101.xls

[cjgerm]

thanks it dont work probly in microsoft works spreed sheet

[cjgerm]

is the any other software i can use it with

[renegadeimp]

Open office? Libre office?

[dx100uk]

works in open office ok

download that

 

 

you'll have to save it to a diff name first

open it

unlock and save again to a diff name I think

 

dx

[cjgerm]

Cheers how long do it take recliam it all ?

[dx100uk]

unknown varies

 

have a read of a few threads here

 

dx

[Jason BrightHouse Web Rela]

Good Afternoon cjgerm,

 

We kindly request that if you have any enquiries relating to Optional Service Cover (OSC) or Damage Liability Cover (DLC), can you please email our customer relations team (customer.relations@brighthouse.co.uk) with the specific details of your enquiry so we can help investigate the matter further.

 

Please feel free to also call directly on 0800 526 069 and they will be happy to look into the matter further for you.

 

Many Thanks

 

Jason

 

BrightHouse

Web Relations Team

[cjgerm]

All ready done that and they where no help at all,

i was just told we cant reclaim anything .

 

we were missold the osc on the tv told we would need it becasue of a 2 year old

when it doesnt cover anything and

 

we weren't ask if we wanted it on on the other two items.

 

And when we did speak to regional manger

 

i told her we wont be paying the missed dlc or osc as they have lapsed.

 

we dont have long left to pay on the items.

 

T.V £338.65, XBOX £207.82 AND AIR FRYER £56.69.

And i don't find it acceptable that two people come from the store

and then one stands outside the house to watch.

 

My parnter is 14 weeks pregeant and is currtly signed off work, with work relate stress

[cjgerm]

I did worn the reg manager if it happens again i will call the police my partner has lost two babys thou stress in the past.

[Jason BrightHouse Web Rela]

Hi cjgerm,

 

Thanks for responding.

 

Im sorry to hear that you seem to still have outstanding issues which we are keen to help you resolve, please would you mind forwarding the full details on to our Customer Relations Team (customer.relations@brighthouse.co.uk)

 

I understand you may not have been happy with the previous response given and we are keen to investigate this further so please do not hesitate to get in touch.

 

We can then see to it that measures are put in place to hopefully resolve this matter to your satisfaction.

 

Many Thanks

 

Jason

 

BrightHouse

Web Relations Team

[cjgerm]

what differnest is it going to make we state we are claiming back all charges which will clear the remaining balance on all accounts

[cjgerm]

we all ready rang and we dont want to ring again to just get the same repsone they have just tryed ring my partner mobile after we told no more calls all to be done in writing

[renegadeimp]

Dont ring them. No matter what the BH rep says. If they refuse to put communication in writing, then thats their problem.

[cjgerm]

we have no plans in ringing them. If they want to talk it though letters.

[dx100uk]

the idea of CAG is issues are deal with ON THE THREADS

 

so others can see HOW problems are resolved.

 

continually asking people to ring a number

 

and then the thread goes dead HELPS NO-ONE.

 

dx

[cjgerm]

i agree it helps no-one clear he does not know what to say to my comment on we all ready rang so not ringing again to get the same answer

[renegadeimp]

You shouldnt ring anyway. Not with BH's history.

[Jason BrightHouse Web Rela]

Hi All,

 

Apologies for the confusion. As per my last message, please send through all enquiries to customer.relations@brighthouse.co.uk and we'll be more than happy to communicate that way.

 

As always, please feel free to update the thread with progress etc.

 

Kind Regards,

 

Jason

Web Relations Team