dlc and osc

[cjgerm]

we did email but again got the same respone as the phone call. Tells us we cant claim anything. We have now SAR brighthouse and will be reclaiming everything as it will clear the accounts

[Queen_Donna]

I am a customer of brighthouse and I know I should not waste my money but today went to buy a PC and I was disgusted with what they have done they have made all the extras compulsory and the apr thing is now 69.7%. the manager who I know said yeah we have put all the stuff in the cash price so you have to pay for it even if not needed from last week the cash price had gone up by about £400. Sorry tough take it or leave it. This is wrong people need to know they what they have done before you get lured into debt and to get around the comments by making it more expensive then add massive interest I want to email my mp should I contact any other people as this is so wrong

[dx100uk]

I am a customer of brighthouse and I know I should not waste my money but today went to buy a PC and I was disgusted with what they have done they have made all the extras compulsory and the apr thing is now 69.7%. the manager who I know said yeah we have put all the stuff in the cash price so you have to pay for it even if not needed from last week the cash price had gone up by about £400. Sorry tough take it or leave it. This is wrong people need to know they what they have done before you get lured into debt and to get around the comments by making it more expensive then add massive interest I want to email my mp should I contact any other people as this is so wrong

 

start your own thread please see below

[renegadeimp]

Just remember, nobody NEEDS anything from brighthouse. You can get cheap and decent stuff from charity shops or even freecycle if you are in a tight spot.

[citizenB]

I am a customer of brighthouse and I know I should not waste my money but today went to buy a PC and I was disgusted with what they have done they have made all the extras compulsory and the apr thing is now 69.7%. the manager who I know said yeah we have put all the stuff in the cash price so you have to pay for it even if not needed from last week the cash price had gone up by about £400. Sorry tough take it or leave it. This is wrong people need to know they what they have done before you get lured into debt and to get around the comments by making it more expensive then add massive interest I want to email my mp should I contact any other people as this is so wrong

 

 

If they have indeed done this, then it might be possible to challenge it as an unfair term.

 

If anyone has a copy of the terms and conditions for a product that now has this high APR, can they please let us have a copy.

[abcd12ef]

This is indeed correct.

 

I spoke to them today and asked what it all meant.

 

I was told that there are no such products now called OSC and DLC,

all they have is this Single Price Agreement, take it or leave it.

 

I pointed out that the cost per item had risen which I thought was underhand and unfair.

 

For example I have 2 items which total 5.30 per week excluding OSC and DLC from prior to 02/09/2013,

the cost of these same items post 02/09/2013 under the new Single Price Agreement is now 8.00 per week

and that's if you have a decent credit rating with them so it could be higher.

 

Also the manager told me that that figure was based on their lowest APR or 69. something but the website claims that the lowest APR figure is 64. something.

[ims21]

It has been noticed that the BrightHouse reps have not been overly active despite the company's request to join CAG. The requirements were that they would be active in helping to resolve the issues raised by their customers and to provide updates on the threads to which they responded. To date I don't see much which would show that they are living up to expectations.

 

There is little point in having company reps on CAG if all they want to do is provide a customer service contact and hope that is the end of it. Reps on CAG should be actively posting to try and resolve issues and are given the chance to improve the reputation of their company.

 

As a result the account status of BrightHouse is being reviewed which may lead to their accounts being deactivated.

 

As a footnote, if anyone reading this thread has a copy of the new BrightHouse terms & conditions whereby the OSC and DLC is automatically included but with a huge rise in the APR, can you please PM me and I will give you an e-mail address to which you can send copies of the documents.

[abcd12ef]

Hi

It doesn't refer to OSC and DLC in the Ts and Cs,

the manager said they didn't exist anymore,

but what it does say on the website is that the rep APR is 64.7%

but when I rang he offered me 69.9%.

 

I asked him how come it was so high as I thought I had a very good payment record with them, 2yrs 3mths customer, large account and no missed payments.

 

He said I had a very good record with them and 69.9% was their lowest, but the website says 64.7%!!

The website also says included in the (blatantly inflated )cash price (and APR figures) the single payment gave the customer unlimited repairs,

like for like replacement, 'cover' for accidental damage, fire and theft.

 

I told him, as he already knew, that I had a very good home insurance policy that 'covered' my goods for all of the above

so I shouldn't be charged the same as someone who doesn't and who may need to claim from them,

I will never need to because of my own policy with my insurance company.

 

He said that's the way it is, one single payment like it or lump it!!

 

How can they be allowed to get away with what can only be described as daylight robbery?

 

I gave him a direct example of the goods I had now, what I was paying and how much the price had risen on the same goods,

which I only bought in July by the way.

 

He said again that's the way it is!!

 

I know people say we shouldn't shop at these types of stores but why shouldn't we?

 

The question should be how on earth can they get away with it?

[ims21]

The question should be how on earth can they get away with it?

 

The answer I think is "because" they can!

 

I know people say we shouldn't shop at these types of stores but why shouldn't we?

 

No reason why you shouldn't if you are prepared to put up with all the grief that comes with dealing with this type of company.

 

As a cost effective alternative, people could do far better by investigating their local credit unions. That way they could borrow money at a far far cheaper rate and buy the goods that they want at decent, uninflated prices. Yes you may have to pay something in to a credit union before you are eligible to borrow but my view is that this is far better than dealing with the likes of Perfect Home, BrightHouse, Buy As You View and the like.

[abcd12ef]

You are absolutely right and I do now have a credit union account. The problem was that I had to leave my home and move elsewhere very quickly at the time, with little more than what we stood up in so they reeled me in and, to be fair, I have had no problems at all with the staff or their products. I just didn't have much of a choice at the time. Now I do though but feel very sorry for people who maybe find themselves in a similar situation to what I was and have nowhere else to turn.