ATOSSERS own survey says 90% positive

[dpick]

this is taken from part of the BBC text news service from a story with regard to DWP and Atos assessments.

 

Sickness benefit testing system has to many problems, Employment Minister Mark Hoban has conceded.But he said in some cases claimants "Shared responsibility" when benefits were awarded after a long appeal.

 

This came after a BBC interview with a man who lost benefits for 9 months before an appeal restored them.

 

Atos which carries out the tests said it's surveys found 90% were positive about their experience with us.

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I don't think I have to tell you my view on the above crap.

 

dpick

[**Margaret**]

:The Atossers Surveys:

 

Is this the survey in which their receptionists ask a carefully chosen handful of claimants about the conduct of their messical and the state of the loos before they leave the assessment centre, and before a decision about entitlement to benefit?

 

Or the market research commissioned by the Atossers and conducted by err ...... the Atossers!!

 

Not to mention that, currently the Atossers are well outside their target times for acknowledging and dealing with complaints!

 

Margaret.

[honeybee13]

Hi guys.

 

You do wonder how many people they asked and what the question was, in order to get that result.

 

If more doesn't come out, I wonder if it could be FoI'd?

 

HB

[Astro1]

90%, You couldn't make it up.

 

This is from the dwpatoscontract:-

"APPENDIX 1

30 - Claimant Satisfaction Rate as specified in Paragraph 7.1 of Schedule 4.1 - National Claimant Satisfaction Rate to be at least 90% across all benefits - Monthly"

 

source: http://www.whywaitforever.com/dwpatoscontract.html