TOWER CAPITAL emptied bank account

[Welshstud]

Tower Capital have raided my bank account of my job seekers allowance, this is for £55 i have severe diabetes and am hypoglycemic and need a stable diet they have my weeks money i have not authorized them to take this money as i have been disputing charges on the account. my bank are Halifax and they are refusing to do anything to assist with this.

this money is surely covered by social security act 1988

[Nao]

The Bank must refund you any unauthorized transaction immediately as long as you don't act fraudulently (burden of proof would be on them) and as long as you notify them that the transaction is unauthorized without undue delay (and within 13 month max).

 

Get a written complaint to the Bank demanding their final answer on the matter, if they still don't budge, take it up with the FOS.

 

Where a transaction is found to be unauthorised, the PSP has an obligation to immediately refund the amount of the transaction and, where applicable, restore the account to the state it would have been in had the transaction not happened.

 

Quote from: http://www.paymentscouncil.org.uk/what_do_we_do/regulatory_developments/

[Welshstud]

sorry may sound dull what does psp stand for

[Nao]

Psp = Payment Service provider.

[Welshstud]

thanks bank still saying because i have had dealing with company in past and they have my details there nothing they can do

[Nao]

The Bank is wrong, you gave the card details to the payday loan company for the purpose of one specific transaction, to charge the amount due under the signed crddit agreement on the original due date, any other transaction you never provided consent for.

 

By the Banks logic you could pay for some groceries at tedco by card and tesco could charge your card for the stuff bought by someone else on a different day, which very obviously would not be legal.

[Welshstud]

what can i do then as bank passing me from pillar to post for the last 4 hours

[Welshstud]

i have severe hypoglycemic diabetes and if i don't have this money back to get food i will have to admit myself to hospital

[Ell-enn]

i have severe hypoglycemic diabetes and if i don't have this money back to get food i will have to admit myself to hospital

 

Have you been in touch with Tower to tell them this ?

[Welshstud]

Yes have told tower this and they dont care there just terminating call every time the answer and not respondin to emails

[Welshstud]

bank saying now after speaking to tower capital they are not refunding the monies as i had an ongoing account with tower capital

[Nao]

The Bank is wrong, unfortunately it can take some time now to get it sorted cause the Bank is breaking the Law and the Justice system is slow.

 

Can you borrow some food from neighbours or family to last until tomorrow?

 

Would have to see then if some help would be available for example from the social fund to tide you over until the Bank makes right on its obligations.

 

While it should theoretically not be necessary as the Bank should just follow the Law and refund the payment immediately, in your situation it may be a good idea to head down to the Benefits office first thing in the morning and apply for a Community Care Grant, just claim you need help filling in the form when you go there, that way you can apply immediately instead of being sent home with a empty form and having to return.

Based on you being on in receipt of benefits plus suffering from a serious medical condition and being the victim of a crime and the funds being for basic necessities I believe you should have good chances to get a Community Care Grant approved.

Edited October 11, 2012 by Nao

[Jamie Kingston]

Continue to badger the bank - it's a fraudulent transaction and they have to put the money back in your account.

[Welshstud]

Have had the money back this morning through the disputes team in my bank, fraud wouldn't take it on as I has a relationship with the company and disputes couldn't do anything till it has cleared. Have ordered new card and emailed tower capital inviting them to commence court proceedings! Many thanks for all the comments guys

[Nao]

good to hear the bank finally did the right thing.

[Jamie Kingston]

great work / news.