*** Lloyds/TSB C/Card PPI offer ***

[Tenmen10]

Hi guys and girls,

I've recently received an 'offer' from Lloyds/TSB regarding the PPI paid on myCredit Cards.

They have not accepted any wrongdoing or liability but made the offer of justover £100. To my reckoning it should be just over £300 not including interestand I have just about finished my letter of refusal (below).

In the offer letter it does say to contact them if I plan to refuse which I didso immediately - I spoke with a lady who asked why I felt I was not offered thecorrect amount and I explained that I had received an SAR from Lloyds and thatthe figures did not match up. She asked me to make copies of the appropriateSAR statements (done), a copy of the offer letter (done) as well as a statementletter explaining why I am refusing the amount offered and to send them to thePPI dept at Lloyds where they would be looked at again.

She also said she would put a note on my account so that no money would be paidinto my account until the matter was resolved - the very next day the money WASpaid into my account. (I do still bank with Lloyds/TSB).

As the offer letter does say 'final response' do I continue with the ladies requestand send the info to Lloyds or should I simply go straight to the FOS?

Assuming I should send a cover letter should I add anything to thefollowing?

Thank you for your offer dated 21st June2012. I amunable to accept this offer as I do not believe the amount offered covers theamount of PPI I have paid on these Lloyds/TSB Credit Cards plus interest accrued.

As your letter requests I phoned Lloyds TSB on 0845601 2683 to explain I DID NOT wish to accept the offer on immediatereceipt of the letter, the call was made on Thursday 5thJuly 2012 at 15:55.

During the call I was asked why I did not accept theoffer and I explained I had received an SAR which clearly shows the PPI paymentsmade on these accounts and I believe them to be more than the offer made. I wasinstructed to make a copy of the offer made by Lloyds/TSB, a copy of therelevant SAR statements and this cover letter by way of explanation. I was alsotold during this phone call that a note was made on my account and no refundwas to be given to me until the matter was settled. The following day (Friday6th July 2012) the amount of £102.47 was paid into my account!

Enclosed with this letter is –

* A copy of the offer made by Lloyds/TSB (asrequested)

* Copies of the statements showing the amounts Ihave paid, this total is £303.92 (NOT including interest).

* My calculations as to how much I am owed(including interest).

I understand from speaking with your representativethat upon sending this information to you your decision regarding your offerwill be looked at again.

If I do not receive a response from Lloyds/TSBwithin 2 weeks from receipt of this letter I will be forced to take mycomplaint to the FOS.

I look forward to hearing from you again regardingthis matter,

sincerely

Tenmen10

Do any of the experts out there think I should addany more, or not bother with the letter at all and go straight to the FOS? Despite what the Lloyds/TSB representative said about looking again I'm cynical to say the least,

Thanks as always,

regards

Tenmen10

[citizenB]

Tenmen, can I suggest you wait a little while until one or other of the PPI guys look in on you. Whilst your letter looks ok to me, I am not sufficiently knowledgeable to say yes.. pop it in the post. I have alerted the PPI guys to your thread.

[ims21]

How did you calculate your figure of £300?

[Tenmen10]

CitizenB/ims21,

 

I'll certainly wait CitizenB I've had the reply/offer for over a month but been too busy to sort it out, cheers.

 

Regarding the figure I have ims21 I have received an SAR for loans and credit cards (I won on my loan claim recently). It only covers Just over 2 years but it adds up to £309.00 according to the statements. The first is around £20 in December 2003 and the final around £7.00 in June 2005. All I have done is add up each monthly payment made.

 

I have NOT yet used one of the interest calculators on the CAG site but even without that its a bit more than the £100.00 Lloyds/TSB have offered. Depending on what replies I get on here that will be my next step.

 

Unless I'm missing something very obvious???

 

regards

 

Tenmen10

[ims21]

Well if the charges you have identified without interest are £300 then clearly they have miscalculated of their offer is only £100.

 

If it were me I'd write back to them and enclose the evidence of the payments made so they cannot dispute it and tell them to calculate it correctly rather than try and fob you off with a poorly examined case.

[Tenmen10]

ims21,

 

I've typed the letter out (as above) I'm just waiting to see if anyone can pick any holes in it before I send it. CitizenB seems to have kindly alerted some of the PPI guys to this thread.

 

I've got a PPI calculator from this site so I'll have a go at that tomorrow, then I'm set,

 

regards

 

Tenmen10

[ims21]

Yes CB did alert us

 

The letter is fine

[Tenmen10]

Thanks ims21 & CitizenB

 

Tenmen10

[citizenB]

ims21 IS the PPI guy, pleased it is now sorted for you

[Tenmen10]

All,

 

Lloyds/TSB are currently considering my refusal to accept their Final Offer.

 

There was no time limit on their reply so I have wrote to them giving them the same 8 weeks which they had to consider my first claim. A reply is due early August, I will update once I hear anything.

 

Tenmen10