Customer service

[Mary11kent]

It is a shame that shops do not give the same service when a product goes wrong..

 

I bought a laptop 6 weeks ago and the hard drive has now broken

 

Use to be able to take an item back to the shop and have it replace if it was under a guarentee.

 

Now YOU are expected to phone the manufacture have them collect it and wait for weeks to have it returned with no regard to compensation or need for product.

 

Then when YOU have arranged for the FUJISTU laptop to be picked up - while waiting in all day THEY DON'T TURN UP... Ha HA

 

SHOPS CAN NOT COMPLAIN WHEN PEOPLE NOT DO USE THEM ANY MORE!!! WHEN THEY DONT GIVE CUSTOMER SERVICE .... I HAVE NO NEED TO ANYMORE

[Bazooka Boo]

That is wrong on many levels, did I see comet mentioned somewhere here?

 

Regardless of whether the product is still under it's manufacturers guarantee, or any useless overpriced Warranty the shop has fooled you into buying, if the goods are faulty, then you have a statutory right (up to six years) in which to return the product for repair or replacement, you have either been conned by comet (unsurprisingly!) Or their staff have once again not been trained.

 

I would be making a very loud complaint to the shop manager, in writing, and demanding he forward the name of his area manager and a copy of their complaints procedure, then exhaust it.

 

There is no place in this day and age for such abysmal customer service.

[dx100uk]

SOGA!!

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/forcustomers

 

sadly what else do you expect from that bunch!!

 

oh and if you paid by CARD they a equally responsible under sec 75

 

dx

[Dyeo]

I have also experienced this approach from Comet when my iPod was faulty. I too was effectively told it was nothing to do with them and that I had to take the matter up directly with Apple. It is disgusting for these companies to even think they can try this on.

 

As has already been stated, your best bet is probably to kick up a fuss with the store manager (perhaps escalating the matter via the complaints procedure, to head office if necessary) about the Sale of Goods Act making the retailer responsible, and not the manufacturer.

 

I second what dx100uk has said about card provider being equally liable (assuming the item cost over £100) under s.75 of the Consumer Credit Act 1974.

[Bazooka Boo]

I second what dx100uk has said about card provider being equally liable (assuming the item cost over £100) under s.75 of the Consumer Credit Act 1974.

 

Yes for credit cards, but for normal debit cards http://whatconsumer.co.uk/visa-debit-chargeback/