Faulty stable - rights for repair advice please

[maangov]

Good afternoon,

 

Appreciate advice please.

 

I purchased a wooden 4 stable block from National stables over the phone in Dec 2010. They were erected by the company in March 2011.

 

In August 2011 one of the stable fronts broke and collapsed out the front. We reported this to them, and after several chasers they sent out repair men when they were 'next in the area'. This took 3 months in total. They repaired free of charge.

 

At the end of April 2012 the same fault occured on one of the other stables. I have reported by 3 emails and 4 phone calls, and 6 weeks have now passed. They have now acknowledged the problem and said they will repair when a lorry is next in the area but they can't put a timescale on this.

 

I am without the stable again. Can i demand they send someone to repair it? Is 'when a lorry is in the area' reasonable?

 

Appreciate any advice.

Mike

[freakyleaky]

They are obligated to repair/replace faulty goods within a reasonable time-scale. As the goods you have purchased can not easily be substituted then they really should be sorting it as a priority.

Take a look at the SOGA link in my signature.

 

 

Which guide to the Sale Of Goods Act

Edited June 6, 2012 by freakyleaky

[freakyleaky]

What kind of warranty or guarantee did you get?

Is there anything in writing re how they respond to faulty or damaged goods?

[rebel11]

Hi maan

 

Here is the relevant information:-

 

If the the product is 'faulty' then you can apply SOGA too.

 

http://www.ukecc-services.net/SGSA.cfm

 

http://www.adviceguide.org.uk/england/consumer_e/consumer_common_problems_with_service_providers_e/consumer_poor_quality_service_e/supply_of_goods_and_services_act_-_services.htm

[maangov]

Hi all,

 

Thanks for the replies. The letter template is good and sounds like the sort of thing i need to put to them. I'm sure they'll put it right, i just don't agree it should be done 'when they have a lorry in the area'.

 

I'll check the contract and documentation for finer detail. Would you mind giving my final letter a once over?

 

Thanks

Mike

[rebel11]

Hi maan

 

We can have a look and suggest any improvements, remember to send it Recorded.

[blitz]

Consumer or Business as do remember Part 5a (The section used most commonly for repairs / replacements) is consumer only. If business then you can go via the damages route (i.e charge them for the repair)

[freakyleaky]

Any updates Maan?