Candy Washing/argos common concrete block issue

[lattimum]

My 12 month and one week old candy washing machine

has experienced what I have found out to be the very common problem

of the bolts shearing off and damaging the concrete block.

It’s one week out of labour warranty (although covered by the 5 year parts warranty),

but I am not happy about paying for labour on a known problem especially when the machine is a year old.

 

My previous Candy / Hoover machines lasted 13 years and 7 years respectively and I’m deeply disappointed that this product has lasted such a short time.

 

It’s not even had 12 months full use due to holidays. Where do I stand?

 

I have spoken to Candy customer service to say I’m not happy about paying the labour charge

– and the bored sounding operative was getting a supervisor to call back (I’m still waiting).

 

I brought the machine through Argos (their website suggest I’m out of the time frame for their help) and paid for it on a credit card.

[dx100uk]

no you're not

 

WARRANTY is extra in addition to your rights under SOGA

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/forcustomers

 

go get argos.

 

its their responsibility to repair it FOC

 

dx

[MaxxPower]

Go back to Argos and request that they repair it Free of Charge under the Sales of Goods Act. You may need to get an independent Engineers report to show that the fault was caused by a manufacturing problem, but the cost of this will be refunded by Argos.

 

Don't deal with the manufacturer, it's the retailers responsibility to sort it out.

[dx100uk]

moved to argos forum

 

have a read of a few threads here too

 

dx

[lattimum]

Thanks so much both - I'll get on to Argos on my lunch break