Query about old HFC/Beneficial Finance Loan with PPI ** SUCCESS **

[ims21]

One thing though, Ims, is that I'm not sure if I should have made a copy of the questionnaire, spreadsheets and covering letter I sent off to the bank originally, as it turns out my original files have been damaged or were never saved. Can I ask the bank for a copy of the PPI claim info I sent or does it actually matter now?

 

If you are happy with the amount offered then you don't need the papers although it is always a good discipline to keep copies for future reference

 

Also, I don't really want to hold onto all the old data on printed sheets that the HFC bank sent me so I could make the claim in the first place. Should I wait until all my debts with HFC are paid off before disposing of them (by fire, preferably)?

 

If it were me I'd hang on to them because if you have cause to SAR them again you may not end up with the stuff you have now.

 

ims

[dx100uk]

time to scan them all to a multipage pdf

 

dx

[Foebane72]

Two inches' worth, when I don't have any kind of scanner whatsoever?

[dx100uk]

freind relative work?

 

someone must have a autosheet feeder scanner.

 

dx

[Foebane72]

When the PPI claim offer letter came, I signed the right forms and sent them back as soon as I could, but how will I know that they've reduced the amount? I only get a statement from them once a year!

 

I asked them to reduce the debt as much as possible, and I also asked them to reduce the monthly payments to something like £16-17 instead of £30 - but can a Direct Debit be altered, or will there be a new one set up and I have to remove the old one?

 

Put basically, will I get a letter stating the new repayment schedule, complete with updated statement, or is it up to me to call them?

 

I don't even know if the signed forms were returned to them, I never sent it Recorded Delivery or anything. I'm sure I wrote down the return address correctly, though.

 

And would it really take up to 28 days to process, as they claim?

[dx100uk]

i've known them to take 3mts!!

 

dx

[Foebane72]

Well, I checked my DDs on my Barclays online banking, and it says it's still £30 per month.

 

Is there a (preferably) free number I can contact HFC Bank on to find out my balance, or even order a statement?

[Foebane72]

Well?

[ims21]

http://www.hfcbank.co.uk/

[Foebane72]

I contacted the number on the site, they gave me a PPI number to call instead, and that lot told me that it would take 28 days as stated, including an extra 5 for something else, but that it would be taken off the account (but only about £860, I thought it was going to be £1200 judging by the forms I filled in).

 

They assure me the payments will be reduced to £15-16, but I don't see how any bank can alter an existing Direct Debit...?

[ims21]

The aount of a direct debt can be altered by the recipient, yes. It doesn't require a new mandate.

[Foebane72]

I've just received a settlement statement in the mail, meaning I have to pay back £1830 by the 6th September this year.

 

But I never ASKED for a settlement statement, only an ordinary balance statement.

 

What do I do now? Just ignore this statement and continue the repayments as always, or do I have to contact HFC Bank again?

[ims21]

Ask them to provide what you want, i.e. a normal statement of account.

[Foebane72]

It's OK, IMS, I called them and they said it was just a statement, not a request for payment. I can ignore it if I want.

 

In any case, a repayment for the loan was taken out of my bank account last night, and it was the PPI readjusted repayment of £15-16 rather than £30. So that means that the PPI has indeed been successful.

 

What's more, my annual statement is due soon, and I requested it once the PPI claim was "applied", so I'll know for sure what my readjusted loan repayments will be.

[ims21]

Excellent....so this seems all to be concluded now?

 

If so I'll mark the thread to reflect your success.

[Foebane72]

Well, I'll let you know when the statement comes, what the new remaining loan amount will be, I'm not quite sure what it will be - I said it could be down to around £600 left, but I've been told it may be more like just under £1000.

[Foebane72]

Ims21, the statement came yesterday, and the amount I owe has been revised from £1830 to just £906 !

 

The monthly repayment reduction is also on there, and so I think you can consider this a successful PPI claim.

 

Thank you for your help and advice!

[dx100uk]

hey well done!!!

 

 

dx

[ims21]

Yes excellent....congratulations