@asklloydsbank Why is a change of address so difficult for Lloyds TSB

[Jan Mar]

Hi,

 

I have been trying to change my address since October/November 2011 and LLoyds still cannot change it. I have been unable to get my cards or for them to confirm the change, however I am receiving all the mail refusing to change my address!

 

I am abroad and cannot come in to a branch, yet Lloyds continues to have my account registered to my old address. Why!??? Can someone assist?

 

Edit;

 

In October/November 2011, I sent in a change of address form when I moved residence in the UK. I left the UK for a bit due to a family emergency, only to find out that my address did not change. I received this notification to my new UK address however and I have since sent multiple change of address forms all of which have been blocked due to a supposed mismatch of signatures. I have since spoken to multiple CSRs and even the manager at my Lloyds branch, explaining that I am now abroad and cannot come into a branch, however I am confirming that I sent the forms. I've passed all your security questions verifying who I am and you're willing to give me all my financial info, yet when I confirm my change of address, they can't verify that its me! Good one Lloyds TSB.

 

I have sent in complaint letters following the complaints process and receiving replies via my new address, however my account still has the old address! I can't even get replacement cards or sign up for phone bank. Seriously, Lloyds TSB, you can do alot better that this. This has been going on for months and I am unable to get this simple change done. I'm not asking to change to a foreign address, but to my new UK address!

 

 

Lloyds TSB.....is it that difficult?

Edited February 13, 2012 by Jan Mar

[Conniff]

Welcome to the forum Jan Mar

 

If you are receiving mail saying they are refusing to change your address, what reason do they give ?

[Jan Mar]

They continuously advise a mismatch in signature, but I have offered to send them copies of my ID as well and I continuously verify my details and identity with them each time I call. It is insanely frustrating to be verified, yet not be....

[BankFodder]

Lloyds are fundamentally inefficient to the point of stupidity. This is mainly down to their management who are lame and unimaginative. Now they are a nationalised industry as well. Go figure!

 

Write them one form letter outlining everything which has happened and tell them that this is your formal complaint and that you want this sent to the Ombudsman.

The FOS is not normally my first choice of complaints route but in this case as you don't seem to have lost any money, you may as well aim for the FOS and that might be enough for Lloyds to sort themselves out. If it starts to cost you money then you can consider the small claims court

[Jan Mar]

Inefficient to the point of stupidity accurately describes Lloyds TSB! I have been able to get all financial details and info from them, but a simple matter of a change of address...just wow!

 

I sent another official complaint in January, I can only hope they have received it as I have not received a response from them with relation to that letter. They make contact with them so difficult...imagine not even an email contact..insane!

 

I'll have to send yet another letter (letters and coa forms totaling 9 now)..but this does not seem to be effective and they clearly do not want to address this situation.

 

What are the odds of Lloyds TSB getting in touch with a disgruntled customer to get this sorted?