Is Delight Mobile Right or Not ?- Advise Please

[locutus]

You think it's legal that they make an offer then make it unobtainable then? That was the crux of the complaint.

[geox]

You think it's legal that they make an offer then make it unobtainable then? That was the crux of the complaint.

 

She did not try online, which was available at anytime and no one prevented her to do so.

internet is opened 24/7. not all the shops are.

[labrat]

ok i can see this sinking into a personal argument

 

im going to notify site crew to see if this thread needs tidying up

[standingonthesidelines]

Jesus Lord, it's unbelievable the lack of logic some people have!

" Get £80 credit when you top up £20. We will give you four times your top up amount on £20."

Did she top up 20? NO! two times 10 is not a £20 top up(I explained why, when i gave the example with 2 topups in one week)

"She wanted this, so tried to buy £20 credit in one single transaction, as she then stated"

She did not try online, which was available at anytime and no one prevented her to do so.

Do you know the "buy one, get one free offers"? do you buy one today, one tomorrow, and go in asking for the free one the next day, saying that you bought one, the day before? No. because all the offers apply to one transaction only.

P.S. I use Lebara mobile, and I don't intend to change anytime soon.

P.S. 2 it's been a long time since the thread was started, so maybe she will let us know what the outcome was.

 

Are you for real? The point is, the OP was unable to obtain a single £20 top up, the retailers didn't sell them. If the company are wanting it done in a single transaction, then why not make them available for customers to buy, as they clearly aren't in shops. Most people top up in shops, in fact mobile providers tell you that this is the easiest way, generally.

 

It's misleading advertising. How many people did the same as the OP and bought two tens instead. They've made money out of any offer that wasn't going to be made available to them because of a loophole. They have created confusion and profited from it.

 

OP did it say in the original print that it had to be a single £20 top up and that any other value of top up that made £20 wouldn't qualify?

[seanamarts]

Lets keep it simple guys please.

[amkj]

Unfortunately, I am the latest victim of the mobile delight [problem] and how i wished i had read the above emails first before giving my hard earned £50 to this fraudulent company. I went for the £50 offer where they promised to double it to £100, only to be told that this offer had expired and that they could no longer honour it; clearly a [problem] in getting people to sign up for the max amount possible which they later make deductions from your balance which go missing from your account. If you try to make a complaint about the missing amount, they simply put you on hold promising that they would investigate and get back to you in 2 minutes which they obviously have no intention of doing so, after half an hour or so you have no option but to hang up. I am not sure if the Regulatory route is worth following and Mobile Delight know that people will simply give up, they must be swindling millions of pounds from us. I understand that they have been formed from a previous mobile phone company called Vectone which also had problems. THE REAL QUESTION IS HOW WE DO WE STOP OTHERS BEING VICTIMS TO THIS [problem]. Any ideas?

[locutus]

Have you read this?

http://www.delightmobile.co.uk/View/Info/ComplaintsProcedure.aspx

 

Follow their complaints procedure, keep things in writing, and ask them to escalate your complaint to CISAS asap. (that should rattle their cage a little)

 

BTW a complaint to CISAS will cost them more than the extra £50 that they're trying to weasel out of paying

[IdaInFife]

some posts unapproved

[amkj]

Strongly recommend for people to bin the mobile delight sim as they continue to ignore complaints, only a matter of time before they go bust once they have pocketed all our hard earned money

[locutus]

If everyone follows their complaints code as I linked above, and took it as far as CISAS when they have an unresolved complaint, they will either clean up their act or go bust.