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standingonthesidelines

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  1. Whatever works best I guess. Op have you had any joy sorting out your problem?
  2. Are you for real? The point is, the OP was unable to obtain a single £20 top up, the retailers didn't sell them. If the company are wanting it done in a single transaction, then why not make them available for customers to buy, as they clearly aren't in shops. Most people top up in shops, in fact mobile providers tell you that this is the easiest way, generally. It's misleading advertising. How many people did the same as the OP and bought two tens instead. They've made money out of any offer that wasn't going to be made available to them because of a loophole. They have created confusion and profited from it. OP did it say in the original print that it had to be a single £20 top up and that any other value of top up that made £20 wouldn't qualify?
  3. Assuming of course that the fault is down to breakdown and not mis use, neglect or accidental damage. What's the fault with the phone? Unless its obviously one of the three I just mentioned, they need to at least inspect it to find the cause of the fault. Also doesn't soga state after 6 months its down to the customer to prove the fault? Might be you need to get an independent repair shop to look at it and give you report, if they still refuse to look at it. You can then claim the cost of a repair and the report back from bright house. Was it a new phone or pre owned?
  4. Yep, don't worry, trading standards won't be bothered by an isolated incident. The fact your willing to refund the buyer will be enough for them. They tend to work more towards people who often break copyright laws or do it on a large scale. If they've got nothing else on you it might get logged and that's about it.
  5. Hmm. its seems odd it was only bent after the initial repair. Does the bent bit look like it could be part of the design all the way along or is it just in one bit? You could go into Currys or John Lewis and check one similar to your model, but if the TV is nearly a year old they may no longer have it on display. Though they may have ones with similar chassis. Do any of these look like yours? http://www.currys.co.uk/gbuk/samsung-large-screen-tvs-32-and-over/301_3002_30002_43_BA00004464-BV00298763/xx-criteria.html
  6. How old is your roof aerial sean? It's rare for an indoor aerial to outperform a decent roof aerial, provided it's pointing in the right direction/hasn't been damaged etc...
  7. It's almost like we are going to live in a world with no highstreet stores, to retail parks and online...they just can't compete on the price much nowadays, with the overheads etc...I'll really miss blockbusters though, they were great for late night shops.
  8. When did you last use your freeview box which got more channels? Was there's gap? Did the old box work after switchover? What kind of aerial are you using? Missing channels is usually down to signal problems, weak or hampered signal. Have you had an engineer check your aerial?
  9. Don't know if you resolved this or not, but its up to the retailer whether to repair, replace or refund. As long as it is done in a reasonable timeframe. The cost of a new keyboard will be low so repair will be best for them and you get your problem resolved. They will also want to check that the fault is down to breakdown and not acc dam. What did they do in the end?
  10. Is it normal to pay for a pay as you go tariff by direct debit? That isn't PAYG, that is paying each month regardless. Surely paying as you go mean sometimes you need more credit, sometimes you need less, paying by direct debit doesn't match this. I've only ever payed by direct debit on contract phones. How much did the phone cost out of interest?
  11. If you speak with Paul, he'll be able to tell you how to proceed. I'm sure one of the helpful mods will along soon who can put you in touch.
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